Unitedhealthcare Senior Care Options Plan
UnitedHealthcare SCO is a Coordinated Care plan with a Medicare contract and a contract with the Commonwealth of Massachusetts Medicaid program. Enrollment in the plan depends on the plans contract renewal with Medicare. This plan is a voluntary program that is available to anyone 65 and older who qualifies for MassHealth Standard and Original Medicare. If you have MassHealth Standard, but you do not qualify for Original Medicare, you may still be eligible to enroll in our MassHealth Senior Care Option plan and receive all of your MassHealth benefits through our SCO program.
Get Ride Alerts Sent Straight To Your Phone
With our new text program, youll get:
- Ride reminders before your appointments
- Alerts when your drivers are on the way
- Surveys to rate your drivers
- An easy way to book return rides home
Just enroll in trip notifications by text when you schedule your first ride. Or call 1-855-369-3723 and tell us you want to sign up.
Did You Get Moved To A Different Health Plan
You can choose to keep your UnitedHealthcare benefits for the 2023 plan year. Make your plan selection between November 8 and December 29. Here’s how:
- Online: Visit myplan.healthy.la.gov and choose UnitedHealthcare Community Plan
- App: Download the Healthy Louisiana app from Apple or
- Phone: Call , TTY 1-855-LaMed4Me , MondayFriday, 8 a.m.5 p.m.
- 24/7 automated system: TTY
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Wellhop For Mom & Baby
Connect with other expectant moms. Get support and information during your pregnancy and after you deliver. This program is part of your health plan and there is no extra cost to you.Heres how it works:
- Join video conversations every other week with women who have similar due dates and a group leader.
- Chat and share experiences with moms from your group on the Wellhop app or website.
- Visit the Wellhop library. Youll find articles, videos and more.
New Healthy Blue Benefit Allows Louisiana Medicaid Members To Access Healthcare Via Telehealth At No Cost
Through LiveHealth Online, eligible Healthy Blue Medicaid members can conveniently access doctors, therapists, psychiatrists and more in English or Spanish, 24/7, 365 days a year.
BATON ROUGE, La.—-Healthy Blue now offers Louisiana Medicaid members the option to access medical and behavioral healthcare providers through telehealth visits at no cost. Healthy Blue recently launched a new Medicaid benefit that allows eligible members to log into LiveHealth Online through a smartphone, tablet or computer that has a webcam to visit with board-certified doctors, licensed therapists, psychologists and psychiatrists who are licensed and credentialed in Louisiana. Also, because this telehealth option is offered as a benefit, eligible Healthy Blue Medicaid members do not pay a fee to see healthcare providers via LiveHealth Online.
By making LiveHealth Online available at no cost to Healthy Blue members, not only are we redefining whats possible in healthcare, we are empowering individuals and families to improve their health outcomes, said Aaron Lambert, president, Healthy Blue. LiveHealth Online provides new opportunities to access doctors and specialists that may have once been out of reach, and it removes barriers that may have prevented individuals from accessing the care they need, when they need it. This new benefit will help improve lives and simplify healthcare for the Louisianans we are privileged to serve.
About Healthy Blue
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When Do I Need To Be Ready How Long Will The Driver Wait
You must be ready at least two hours before your scheduled appointment time. You will be reminded of this time frame when you call to schedule your ride.
The driver will contact you when they arrive at your pick-up location. The driver will only wait ten minutes for you. For your safety, drivers may not enter homes or facilities.
Unitedhealthcare Connected For Mycare Ohio
UnitedHealthcare Connected® for MyCare Ohio is a health plan that contracts with both Medicare and Ohio Medicaid to provide benefits of both programs to enrollees. If you have any problem reading or understanding this or any other UnitedHealthcare Connected® for MyCare Ohio information, please contact our Member Services at from 7 a.m. to 8 p.m. Monday through Friday for help at no cost to you.
Si tiene problemas para leer o comprender esta o cualquier otra documentación de UnitedHealthcare Connected® de MyCare Ohio , comuníquese con nuestro Departamento de Servicio al Cliente para obtener información adicional sin costo para usted al de lunes a viernes de 7 a.m. a 8 p.m. .
This is not a complete list. The benefit information is a brief summary, not a complete description of benefits. For more information contact the plan or read the Member Handbook. Limitations, copays, and restrictions may apply. For more information, call UnitedHealthcare Connected Member Services or read the UnitedHealthcare Connected Member Handbook. Benefits, List of Covered Drugs, pharmacy and provider networks and/or copayments may change from time to time throughout the year and on January 1 of each year.
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Healthy Louisiana Plan Eligibility
You must qualify for Medicaid to be a member of this health plan.
Medicaid is a program for people with low to moderate incomes who meet certain eligibility requirements.
To see if you qualify for Medicaid, call the Medicaid hotline toll free at 1.888.342.6207 or visit the Louisiana Medicaid website.
UnitedHealthcare is helping members who may be affected by severe weather and flooding. If you need help please call member services at , TTY 711.
Additional information can be found on our Hurricane Resource Page. Helpful Frequently Asked Questions can be viewed here. Behavioral Health Resources can be viewed here.
A free emotional-support help line is also available to everyone at , TTY 711 and is open 24 hours a day, seven days a week. The service is free of charge and open to anyone. Trained Optum mental health specialists can help you manage stress and anxiety. Callers may also be referred to community resources to help with other concerns, including financial and legal matters.
Louisiana members who have questions about coronavirus, can contact Louisiana 211 Network by dialing dial 211. For the most current information about the outbreak as it becomes available, text keyword LACOVID to 898-211 or visit the Louisiana Office of Public Health at: .
Get the details
Can I Get Transportation To Any Provider
Louisiana Healthcare Connections will provide transportation to providers up to a certain distance from your home. These limits are set by the Louisiana Department of Healths Louisiana Medicaid medical service area standards. If you want to visit a provider outside of these limits, you may have to provide your own transportation.
Primary Care Providers
- If you live in an urban parish, the limit is 10 miles .
- If you live in a rural parish, the limit is 30 miles .
Specialist Providers
- The limit is 60 miles without authorization.
Transportation to providers over these limits requires approval from Louisiana Healthcare Connections. Call 1-855-369-3723 and tell the transportation service why you need to see this provider. They will contact us to ask for authorization for your trip.
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How Can I Identify My Driver
All drivers are trained to be courteous and wear an ID badge. Sign up for the text program to get an alert letting you know your drivers name and what kind of vehicle to expect. All drivers have passed strict quality and ADA sensitivity training to ensure they are safe and experienced drivers.
Passengers are expected to follow the instructions of the driver. They are required to wear seatbelts. The use of oensive language is not allowed. No smoking, eating, or drinking is allowed in vehicles.
How Do I Know If My Trip Is Covered
We cover transportation to and from non-emergency medical appointments for our members. This includes transportation to other Medicaid-covered services not covered by Louisiana Healthcare Connections, such as childrens dental care.
For members who reside in a health care facility , transportation to appointments is covered by your facility. Talk with the staff there if you need a ride to an appointment.
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If Someone Else Drives Me To My Appointment Can They Get Reimbursed For Gas
Your friends or family members can get money for gas when they give you a ride to or from your doctors appointment. This transportation benefit is called Gas Reimbursement.
Your driver must live at a separate address. Gas reimbursement will not be paid to drivers who live at the same address as the member. Also, members will not be reimbursed for driving themselves to medical appointments.
Your driver must also enroll in the gas reimbursement program. Drivers need to submit their Social Security Number and copies of their drivers license, vehicle insurance and vehicle registration upon enrollment. The physical address on their drivers license must match the physical address on the drivers enrollment form. Once drivers are enrolled in the program, they can get payments sent directly to their bank account or by paper check. If a driver wants a paper check, they can choose to have it sent to their physical address or a P.O. Box address.
How Do I Sign Up For The Text Program
When you first call to schedule a trip, you will be asked if you would like to receive notifications by text message. Youll get texts to remind you about your ride. Youll also get texts to let you know when your driver is on the way and what kind of vehicle to expect. You can reply STOP or UNSUBSCRIBE at any time if you decide you dont want to get text messages about transportation.
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What Information Will I Need To Schedule My Ride
When you call or go online to schedule your ride, please have the following information ready:
- Your first and last name
- Your Member ID number
- Your home address where we will pick you up
- A phone number where we can reach you about your appointment
- The date and time of your appointment
- The complete physical address for the location of your appointment
- The type of medical provider you are seeing
- If this will be a recurring appointment
- If someone will be traveling with you
Are Car Seats For Children Provided
No. Drivers cannot provide car seats for children. You must provide your own car seat that meets state law requirements. Let the operator know when you schedule your appointment that you will be traveling with a child and providing car seats. Members will be denied at pick up if they do not have a car seat.
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How Far In Advance Can I Call
- You must call NEMT at least 2 days before your appointment.
- If your visit is on Monday, call NEMT by Thursday the week before.
When you call, you will need to give NEMT the following facts:
- Your full name, current address, phone number and Blue Cross and Blue Shield of Texas member ID number.
- The type of appointment youre going to.
- The date and time of your doctors visit.
- The address where they will pick you up. If there is a phone number at the place they are picking you up, they need that too.
- The name, address and phone number of the doctor or drug store where you need to go.
If you or your children have any special needs, they need to know that so they can send the right type of vehicle. For example, for people who use a wheelchair, they can send a van with a wheelchair ramp.
Dental Vision And Hearing Care
We help you keep your smile, sight and hearing at their best. Benefits include:
- Dental. Covered cleanings, checkups and dental work are provided by MCNA Dental and DentaQuest for members under the age of 21. We also offer coverage for adults, including dental exams, cleanings, fillings, extractions, and x-rays ? *
- Vision. Routine exams and glasses and contacts are covered for members under the age of 21.
- Hearing. Tests, exams and hearing aids are covered for members to age 21.
* Value added benefit offered by UnitedHealthcare Community Plan.
Get the medical care and equipment you need to live safely at home. Benefits may include:
- Equipment and Supplies. In-home medical and safety equipment are covered for medically necessary equipment.
- Home Health Care. Medical and personal care at home, if necessary.
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Unitedhealthcare Dual Complete Plans
Plans are insured through UnitedHealthcare Insurance Company or one of its affiliated companies, a Medicare Advantage organization with a Medicare contract and a contract with the State Medicaid Program. Enrollment in the plan depends on the plans contract renewal with Medicare. This plan is available to anyone who has both Medical Assistance from the State and Medicare. This information is not a complete description of benefits. Call TTY 711, or use your preferred relay service for more information. Limitations, co-payments, and restrictions may apply. Benefits, premiums and/or co-payments/co-insurance may change on January 1 of each year.
See What Unitedhealthcare Has To Offer
Its your health. Its your choice.
Everyone deserves affordable health care, including you.
Working adults, people with disabilities, pregnant women, and children who qualify for Medicaid should check out UnitedHealthcare Community Plan of Louisiana.
We have the Medicaid benefits and extras that can make a real difference in your life. All at no cost to you.
- Find a doctor you trust in our network
- Unlimited doctor visits
- Transportation to and from doctor appointments
- 24/7 NurseLine to answer your health questions
- Members age 21 and older can get behavioral health crisis care 24/7 by calling 1-866-232-1626, TTY 711.
Sometimes, you might need a little extra help. Get extras not covered by Medicaid.
- Earn rewards for keeping you and your baby healthy
- Earn gift cards for getting preventive services
- Support and treatment to encourage a healthy lifestyle
- Members age 21 and older can get pain management treatment and exercises
We also offer resources to help you make the most of your plan. Including:
- Member advocates
- Mobile crisis response system available for ages 21 and older by calling 1-866-232-1626, TTY 711
Visit healthy-dot-L-A-DOT-GOV for more information.
Helping you live a healthier life.
We are here for you, Louisiana
Remember to choose UnitedHealthcare Community Plan.
And get the Plan that gets you more.
To learn more about UnitedHealthcare Community Plan, visit UHCCP-dot-com-forward slash Louisiana
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When Should I Call To Schedule My Ride
You can schedule your ride up to 30 days before your scheduled appointment. You must contact the transportation service at least 48-hours before your appointment. To schedule by phone, call 1-855-369-3723, Monday Friday from 7 a.m. to 7 p.m., excluding holidays. Or schedule your ride online.
Transportation requests for medical appointments not made at least 48 hours in advance may be denied. This 48-hour notice does not apply to rides to Urgent Care. It also does not apply to same-day appointments. A same-day appointment is when one provider refers you to another provider for an appointment on the same day.
What Happens If My Trip Does Not Qualify
When you schedule your trip, the transportation service will first check to make sure you are enrolled with Louisiana Healthcare Connections. If you are not currently enrolled, you wont be able to schedule a trip.
If you want to schedule a trip for a regular medical appointment, you must call at least 48 hours before the appointment. Transportation requests for medical appointments not made at least 48 hours in advance may be denied.
When you schedule your trip, the transportation service will also ask the reason for your trip. Transportation is only provided to approved medical facilities and to COVID-19 vaccination locations. If you ask for a trip to a location that is not approved, the transportation service will deny your trip. They will explain why the trip is not covered. If you have questions about what kinds of trips are covered, please call Member Services at 1-866-595-8133, Monday Friday, 7 a.m. to 7 p.m.
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Unitedhealthcare Connected General Benefit Disclaimer
This is not a complete list. The benefit information is a brief summary, not a complete description of benefits. For more information contact the plan or read the Member Handbook. Limitations, copays and restrictions may apply. For more information, call UnitedHealthcare Connected® Member Services or read the UnitedHealthcare Connected® Member Handbook. Benefits, List of Covered Drugs, pharmacy and provider networks and/or copayments may change from time to time throughout the year and on January 1 of each year.
You can get this document for free in other formats, such as large print, braille, or audio. Call Member Services, 8 a.m. – 8 p.m., local time, Monday – Friday . The call is free.
You can call Member Services and ask us to make a note in our system that you would like materials in Spanish, large print, braille, or audio now and in the future.
Language Line is available for all in-network providers.
Puede obtener este documento de forma gratuita en otros formatos, como letra de imprenta grande, braille o audio. Llame al Servicios para los miembros, de 08:00 a. m. a 08:00 p. m., hora local, de lunes a viernes correo de voz disponible las 24 horas del día,/los 7 días de la semana). La llamada es gratuita.
Puede llamar a Servicios para Miembros y pedirnos que registremos en nuestro sistema que le gustaría recibir documentos en español, en letra de imprenta grande, braille o audio, ahora y en el futuro.
Getting To Your Appointment
Blue Cross and Blue Shield of New Mexico contracts with ModivCareTM for transportation services.* This includes rides to and from your doctor’s office or a health care facility. You must be receiving covered services. ModivCare will make sure your medical needs are approved before arranging the ride.
Trips must be medically necessary. Examples include rides to:
- Doctor appointments
Transportation is for Blue Cross Community Centennial members who have no other way to get to a doctor. This means you cannot walk, use mass transit, or drive yourself. If you can take yourself to the doctor, you must do so.
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