Medicaid Missouri Provider Phone Number


Current News Bulletins And Alerts

MO HealthNet Providers Managed Care

Missouri: CPT® code changes for obstetrical services beginning Aug. 1, 2022

Effective Aug. 1, 2022, providers in Missouri are required to submit claims with the Current Procedural Terminology codes for obstetrical service provided to Medicaid plan members. Claims without the proper codes will be denied.

Medicaid: Changes to outpatient prior authorization process for non-oncology drugs

Effective Aug. 1, 2022, Optum will manage prior authorization requests for non-oncology injectable medications that are covered on the medical benefit forUnitedHealthcare Community Plans.

Medicaid: Take 5 minutes to share your point of view

UnitedHealthcare Community Plan network providers will have the opportunity to share their feedback about their experience working with us by taking our Physician Satisfaction Survey. This survey applies to physicians who participate in Medicaid.

Find COVID-19 vaccine availability for your state or territory

Use this list of local health departments to learn about availability in your area. Availability may vary by location and time. We encourage you to check back often as information becomes more available.

Access to care and appointment availability standards for Missouri

Missouri: CPT® code changes for obstetrical services beginning Aug. 1, 2022

Medicaid: Changes to outpatient prior authorization process for non-oncology drugs

Medicaid: Take 5 minutes to share your point of view

Find COVID-19 vaccine availability for your state or territory

Missouri Was The Sixth State To Expand Medicaid Via Ballot Measure

In the last few years, voters in Maine, Idaho, Nebraska, Utah, and Oklahoma have approved similar ballot measures to expand Medicaid. Missouri was the sixth state to expand Medicaid in this manner. South Dakota voters will have a similar opportunity on the 2022 ballot.

Its also worth noting that while voters in Utah, Idaho, and Nebraska all approved Medicaid expansion ballot initiatives in 2018, all three states subsequently sought federal approval for Medicaid work requirements , and have imposed various other restrictions and requirements, as opposed to simply expanding Medicaid as called for in their voter-approved ballot initiatives.

But the amendment that voters passed in Missouri prohibits the state from imposing additional eligibility requirements on the expansion population that arent imposed on the rest of the states Medicaid-eligible population. The Biden administration has also notified states that work requirements will no longer be approved, so that would be a non-starter at this point.

National Experience Local Impact

Aetna Better Health is proud to be part of the CVS Health® family. Together, we share a vision to be a trusted health partner in the local communities we serve. We go beyond offering a traditional medical approach by providing a full array of services that enhance overall wellness and improve everyday life. Because our goal is to build a better health experience thats responsive to the needs of our members.

We invite you to explore all Aetna Better Health has to offer and see how our national experience comes to life at the local level.

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Missouri Began Processing Medicaid Expansion Applications As Of October 2021

As described below, Missouri had a long and somewhat complicated road to Medicaid expansion. But the states voters approved a Medicaid expansion ballot measure in 2020, and as of October 2021, Medicaid expansion in the state was fully in effect. More than 17,000 people had already applied for coverage by the time the applications began processing.

Medicaid expansion extends coverage to adults under age 65 with household incomes up to 138% of the poverty level. In 2022, that amounts to about $18,754 for a single individual, and $38,295 for a household of four .

This is eventually expected to result in 275,000 Missouri residents becoming eligible for MO HealthNet, but enrollment is lagging well behind expectations as of early 2022.

The federal government is paying 90% of the cost of Medicaid expansion in Missouri, just as they do in other states that have expanded Medicaid. But since Missouris expanded eligibility rules took effect after the American Rescue Plan was enacted, the state is also receiving an increase of 5 percentage points added to its regular federal matching rate for the traditional Medicaid population, for the next two years .

The Disability Application Process

Hometown Health

Whether you apply online, by phone, or in person, the disability benefits application process follows these general steps:

  • You gather the information and documents you need to apply. We recommend you print and review the . It will help you gather the information you need to complete the application.
  • You complete and submit your application.
  • We review your application to make sure you meet some for disability benefits.
  • We check whether you worked enough years to qualify.
  • We evaluate any current work activities.
  • We process your application and forward your case to the Disability Determination Services office in your state.
  • This State agency makes the disability determination decision.

To learn more about who decides if you are disabled, read our publication .

Once You’ve Applied

Once we receive your application, well review it and contact you if we have questions. We might request additional documents from you before we can proceed

Look For Our Response

Youll receive a letter in the mail with our decision. If you included information about other family members when you applied, well let you know if they may be able to receive benefits on your record.

Check The Status

You can check the status of your application online using your personal mySocial Security account. If you are unable to check your status online, you can call us 1-800-772-1213 from 8:00 a.m. to 7:00 p.m., Monday through Friday.

Appeal A Decision

  • Reconsideration.

Also Check: How Long Does It Take To Get Approved For Medicaid

Apply For Medicaid In Missouri

You can enroll through or through MO HealthNet. You can also enroll by phone at 800-318-2596.

Eligibility: Parents with dependent children are eligible with household incomes up to 18% of FPL. Children are eligible for Medicaid or CHIP with household incomes up to 300% of FPL, and pregnant women are eligible with household incomes up to 196% of FPL.

Freedom Of Information Act

Individual cost reports may be requested from the Medicare Administrative contractors via the Freedom of Information Act . For more information on this process, visit the FOIA page.

Organization of data files:

For the Hospital Form 2552-1996, Hospital Form 2552-2010 , SNF Form 2540-1996, SNF Form 2540-2010, HHA Form 1728-1994 and HHA Form 1728-2020 cost reports, there is one zipped file for each fiscal year. The links to these can be found on the “Cost Reports by Fiscal Year” page.

For the Hospice,Renal, Health Clinic, OPO and CMHC cost reports, there is one zipped file each that contains all data for all the fiscal years. The links to these can be found on their section pages.

Each zipped file contains the Report Numeric and Alpha-Numeric files for the fiscal year covered. Additionally, Hospital, SNFand HHA data sets will contain a Rollup file for each year. These files may be unzipped with Winzip or other decompression tools.

Recommended Reading: How Does Medicaid Work In Maryland

Apply For Benefits Online

You should apply for disability benefits as soon as you become disabled. Follow these easy steps to apply online for disability:

  • To start your application, go to our Apply for Benefits page, and read and agree to the Terms of Service. Click Next.
  • On that page, review the Getting Ready section to make sure you have the information you need to apply.
  • Select Start A New Application.
  • We will ask a few questions about who is filling out the application.
  • You will then sign into your mySocial Security account, or you will be prompted to create one.
  • Complete the application.

You can use the online application to apply for disability benefits if you:

  • Are age 18 or older.
  • Are not currently receiving benefits on your own Social Security record.
  • Are unable to work because of a medical condition that is expected to last at least 12 months or result in death and
  • Have not been denied for disability in the last 60 days.
  • Note: If your application was recently denied, our application is a starting point to request a review of the determination we made.

You may be able to file online for SSI at the same time that you file for SSDI benefits. Once you complete the online process above, a Social Security representative will contact you if we need additional information.

Missouri Supreme Court Rules That Medicaid Expansion Must Be Implemented

Missouri lawmakers pass critical Medicaid funding bill

Although the federal government began providing funding to expand Medicaid in 2014, Missouri was one of 13 states that had continued to reject Medicaid expansion. But that changed as a result of a unanimous Missouri Supreme Court ruling that was issued in July 2021, and a subsequent order by the circuit court instructing the state to proceed with Medicaid expansion.

Voters in Missouri approved a Medicaid expansion ballot measure . It called for the state to submit a Medicaid expansion state plan amendment to the federal government , and for Medicaid expansion to take effect by July 1, 2021.

In keeping with the timeline called for in the ballot measure, the Missouri Department of Social Services submitted a proposed Medicaid expansion plan to HHS in February 2021, calling for Medicaid expansion to take effect July 1.

But when state lawmakers passed the 2022 fiscal year budget, they refused to include funding for the states portion of the cost of Medicaid expansion. Lawmakers did allocate normal funding for Medicaid , but the DSS indicated that it would not change the eligibility criteria for Medicaid coverage, since lawmakers had not expressly allocated funding for that purpose. And the state withdrew the Medicaid expansion state plan amendment that it had submitted to HHS earlier in the year.

Recommended Reading: Income For Medicaid In Michigan

What Documents Do I Need To Apply For Medicaid

The following papers must be included with the application.

  • The Social Security Number
  • Evidence of citizenship or authorized residency in the United States, such as a passport, drivers license, birth certificate, green card, or job authorization card
  • Evidence of all income sources, both legal and illegal
  • Proof of origins
  • Including the Medicare card, any insurance cards
  • Pregnancy
  • When non-parents apply for Medicaid according to their own behalf, they must provide proof of their financial position.

Applied Behavior Analysis Medical Necessity Guide

The Applied Behavior Analysis Medical Necessity Guide helps determine appropriate levels and types of care for patients in need of evaluation and treatment for behavioral health conditions. The ABA Medical Necessity Guide does not constitute medical advice. Treating providers are solely responsible for medical advice and treatment of members. Members should discuss any matters related to their coverage or condition with their treating provider.

Each benefit plan defines which services are covered, which are excluded, and which are subject to dollar caps or other limits. Members and their providers will need to consult the member’s benefit plan to determine if there are any exclusions or other benefit limitations applicable to this service or supply.

The conclusion that a particular service or supply is medically necessary does not constitute a representation or warranty that this service or supply is covered for a particular member. The member’s benefit plan determines coverage. Some plans exclude coverage for services or supplies that Aetna considers medically necessary.

Please note also that the ABA Medical Necessity Guide may be updated and are, therefore, subject to change.

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Phone Numbers And Websites For Organizations In Your State

To apply for help with your Medicare Part A and Part B costs, select your state from the drop-down, then choose “Other insurance programs” to find your state Medicaid office.

Topics include:

  • Complaints about my care or services
  • General health & health conditions
  • Health care facilities & services in my area
  • Help with my Medicare options & issues
  • Medicare Diabetes Prevention Program

What Do I Need To Know About Advance Designation


You should be aware of another type of representation called Advance Designation. This relates to the Strengthening Protections for Social Security Beneficiaries Act of 2018, which was signed into law on April 13, 2018.

Advance Designation allows capable adult and emancipated minor applicants and beneficiaries of Social Security, Supplemental Security Income, and Special Veterans Benefits to choose one or more individuals to serve as their representative payee in the future, if the need arises.

To help protect whats important to you, we now offer the option to choose a representative payee in advance. In the event that you can no longer make your own decisions, you and your family will have peace of mind knowing you already chose someone you trust to manage your benefits. If you need a representative payee to assist with the management of your benefits, we will first consider your advance designees, but we must still fully evaluate them and determine their suitability at that time.

You can submit your advance designation request when you apply for benefits or after you are already receiving benefits. You may do so through your personal account, by telephone, or in person.

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What Is Not Covered By Missouri Medicaid

Medicaid does not provide coverage for private podiatrists, chiropractors, naturopaths, psychologists, or therapists .

Medicaid is not obligated to pay for personal care services or nursing supplied by a family member. Bandages, adult diapers, as well as other disposable items are frequently excluded from coverage, as well as cosmetic surgery and other elective procedures.

Other Ways You Can Apply

Apply With Your Local Office

You can do most of your business with Social Security online. If you cannot use these online services, your local Social Security office can help you apply. Although our offices are closed to the public, employees from those offices are assisting people by telephone. You can find the phone number for your local office by using our Office Locator and looking under Social Security Office Information. The toll-free Office number is your local office.

Apply By Phone

If You Do Not Live in the U.S. Or One of Its Territories

Contact the if you live outside the U.S. or a U.S. territory and wish to apply for retirement benefits.

Mailing Your Documents

If you mail any documents to us, you must include the Social Security number so that we can match them with the correct application. Do not write anything on the original documents. Please write the Social Security number on a separate sheet of paper and include it in the mailing envelope along with the documents.

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People Enrolled In Missouris Expanded Medicaid By Early 2022 Which Was Well Behind Expectations

Although Missouri did eventually begin processing Medicaid expansion applications in October 2021 , enrollment has lagged well behind expectations. As of early 2022, only 58,000 people were enrolled in the program well short of the 190,000 that the state had projected by that point.

But another 70,000 had applied and were waiting for eligibility determinations. CMS rules allow states up to 45 days to process MAGI-based Medicaid applications . But as of December 2021, it was taking Missouri an average of 70 days up from just eight a year earlier. Monthly application volume for MAGI-based Medicaid enrollment had grown from 15,000 to 41,000 in that time. But the processing time had increased dramatically by October 2021, when there were fewer than 19,000 applications.

Prior Authorization And Notification Resources

Missouri Medicaid expansion

866-815-5334 available from 8 a.m. 5 p.m. CST

Provider Relations Team

UnitedHealthcare Community Plan of Missouri13655 Riverport Drive

UnitedHealthcare Community Plan of MissouriAttention: Provider DisputeSalt Lake City, Utah 84131-0364

Behavioral Health Contact Information

UnitedHealthcare is here to help your practice successfully transition to the integrated care clinical model.

If you have any questions, please contact the community integration team at .

For more training and educational resources, please click here.

Behavioral Health Providers

Learn how to join the Behavioral Health Network, review Community Plan Behavioral Health information, or submit demographic changes at Community Plan Behavioral Health.

Facility/Hospital-Based Providers, Group/Practice Providers and Individually-Contracted Clinicians

The state-specific requirements and process on how to join the UnitedHealthcare Community Plan network is found in the UnitedHealthcare Community Plan Care Provider Manuals.

Learn about requirements for joining our network.

The Centers for Medicare & Medicaid Services established the Medicaid Managed Care Rule to:

  • Promote quality of care
  • Strengthen efforts to reform the delivery of care to individuals covered under Medicaid and Childrens Health Insurance Plans
  • Strengthen program integrity by improving accountability and transparency
Pediatric Care Network
Member Information: Current Medical Plans, ID Cards, Provider Directories, Dental & Vision Plans

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Missouri Missed Out On Billions In Federal Funding By Delaying Medicaid Expansion Until 2021

In states that expand Medicaid, the federal government paid the full cost of expansion through 2016. Starting in 2017, the states gradually started to pay a share of the expansion cost, and states now pay 10% of the cost . Because of the generous federal funding for Medicaid expansion, states that reject it are missing out on billions of federal dollars that would otherwise be available to provide healthcare in the state.

Federal poverty level calculator

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