United Healthcare Medicaid Member Services


Is It Fraud Or Abuse

UnitedHealthcare UCard | Your all-in-one member ID and much more

It can be hard to know if the health care documents you receive are accurate and correct. If you receive information that isnt what you expected or doesnt make sense to you, it might seem like fraud or abuse. However, it might also be an error. Youll get answers more quickly by calling the number on the back of your ID card and talking to a member services representative.

Learn how to recognize fraud or abuse by reviewing frequently asked questions.

Referrals From Your Pcp

Your PCP can handle most routine health care needs. If you need to see a network specialist or other network provider, you may need to get a referral from your PCP. Your PCP will make a referral based on your health situation. They may or may not refer you to a particular specialist in this directory who you want to see. Generally, your PCP will provide follow-up care, as needed. Please see the Evidence of Coverage for information about access to specialists. This directory provides a list of skilled nursing facilities for all networks. Contact your PCP for a referral to a network skilled nursing facility. The “network providers” listed in this directory have agreed to provide you with your health care coverage. However, some services may require a referral. If you have been going to one network provider, you are not required to continue going to that same provider. Check your Evidence of Coverage to make sure your plan includes additional benefits or that you’ve signed up for optional supplemental riders before making appointments for dental, vision or hearing services.

If you dont have your copy of the Provider Directory, you can request a copy from Customer Service.

Triterm Medical Insurancef51 Could Help You Stay Covered Longer

TriTerm Medical Insurance is a short-term health insurance plan designed to last for nearly 3 years,F51 with preventive, doctor office visit, Rx coverage and more. TriTerm is available in select states.

  • Preexisting conditions covered after 1st term
  • Preventive care/Rx drugs covered on most plans
  • Copay plans available

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How You Can Protect Yourself Against Fraud And Abuse

Be aware of recent health care fraud and abuse schemes. Social media, internet, television and paper news are all sources for this information. Knowing what’s being reported will help you be proactive and avoid becoming a victim. Remember, protect yourself and report any suspicions of fraud and abuse immediately.

View Important Disclosures Below

FRIDAY, MARCH 13, 2020 Ad

UnitedHealthcare Insurance Company pays royalty fees to AARP for the use of its intellectual property. These fees are used for the general purposes of AARP. AARP and its affiliates are not insurers. AARP does not employ or endorse agents, brokers or producers.

AARP encourages you to consider your needs when selecting products and does not make product recommendations for individuals.

Please note that each insurer has sole financial responsibility for its products.

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Dual Special Needs Plans

For people who qualify, these combine the benefits of Medicare Parts A and B with your states Medicaid benefits, for as low as a $0 premium.

We’re sorry. We were unable to complete your request. Please check your information and try again. Thank you!

** You must continue to pay your Medicare Part B premium if not otherwise paid for under Medicaid or by another party. Not all plans are available in all locations.

Health Insurance For Individuals And Families

Choose a product to see where it’s offered:

Or, choose a state to see where it’s offered:

Select state

UnitedHealthcare provides access to health care for 26.6 million Americans.F1

Superior rating from A.M. Best

Golden Rule Insurance Company, which underwrites many UnitedHealthcare branded insurance plans, has been rated “A+” by A.M. Best.F2

Help from a historic brand

Together, UnitedHealthcare and Golden Rule represent over 75 years of personal insurance experience.

Also of Interest:


Product availability varies by state.

This policy has exclusions, limitations, reduction of benefits, and terms under which the policy may be continued in force or discontinued. For costs and complete details of the coverage, call or write your insurance agent or the company.

Recommended Reading: Medicaid Management Information System Contact Number

Choosing A Health Plan

When choosing a health plan beneficiaries must know that this is a way to get Medicaid Services. When you are in a health plan you will have your own doctor or clinic.

Choose a Plan that is Best for YouThere are three health plans in MississippiCAN. Below are tips for members when choosing a plan:

  • Medicaid beneficiaries should choose a health plan that is best for them and meets their medical needs.
  • Compare the benefits that each health plan offers.
  • Check to see if your doctor and/or hospital accept the health plan.
  • You can only see your regular primary care physician or specialist if they accept your plan.

United Healthcare Medicaid Advantage Close

UnitedHealthcare will withdraw from Iowa’s Medicaid program
  • Letter is also available in Portable Document Format

United Healthcare Community Plan

We´re here to help.Toll-Free 1-800-514-491224 hours a day, 7 days a week

UnitedHealthcare Dual Advantage Plan < Date>

Re: Important information – your Medicaid Advantage Plan is closing

Dear < Member First Name> ,

This letter is to tell you that your UnitedHealthcare Dual Advantage Plan, a Medicaid Advantage plan, will no longer be available after December 31, 2021. If you are eligible, you will be automatically enrolled into UnitedHealthcare Community Plan offered by UnitedHealthcare of New York, Inc and continue to be enrolled in UnitedHealthcare Dual Complete® Plan 1 for your Medicare coverage, unless you make another choice.

What does this mean for me?

You will be in both plans starting January 1, 2022. We will send you 2 member ID cards, 1 for your Medicaid coverage and 1 for your Medicare coverage. If you want to make another choice, you must call New York Medicaid Choice , the State´s Enrollment Broker by December 20, 2021, for help.

Read on to learn more about UnitedHealthcare Community Plan, as well as other choices available to you. If you have questions about the information in this letter, call us at 1-800-514-4912, 711, 24 hours a day, 7 days a week.

Why is my Medicaid Advantage health plan closing?
How will my healthcare coverage change?
What services will be covered?

You will be covered for many of the same Medicare and Medicaid benefits you get now, including:


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Unitedhealthcare Connected For Mycare Ohio

UnitedHealthcare Connected® for MyCare Ohio is a health plan that contracts with both Medicare and Ohio Medicaid to provide benefits of both programs to enrollees. If you have any problem reading or understanding this or any other UnitedHealthcare Connected® for MyCare Ohio information, please contact our Member Services at from 7 a.m. to 8 p.m. Monday through Friday for help at no cost to you.

Si tiene problemas para leer o comprender esta o cualquier otra documentación de UnitedHealthcare Connected® de MyCare Ohio , comuníquese con nuestro Departamento de Servicio al Cliente para obtener información adicional sin costo para usted al de lunes a viernes de 7 a.m. a 8 p.m. .

This is not a complete list. The benefit information is a brief summary, not a complete description of benefits. For more information contact the plan or read the Member Handbook. Limitations, copays, and restrictions may apply. For more information, call UnitedHealthcare Connected Member Services or read the UnitedHealthcare Connected Member Handbook. Benefits, List of Covered Drugs, pharmacy and provider networks and/or copayments may change from time to time throughout the year and on January 1 of each year.

Unitedhealthcare Senior Care Options Plan

UnitedHealthcare SCO is a Coordinated Care plan with a Medicare contract and a contract with the Commonwealth of Massachusetts Medicaid program. Enrollment in the plan depends on the plans contract renewal with Medicare. This plan is a voluntary program that is available to anyone 65 and older who qualifies for MassHealth Standard and Original Medicare. If you have MassHealth Standard, but you do not qualify for Original Medicare, you may still be eligible to enroll in our MassHealth Senior Care Option plan and receive all of your MassHealth benefits through our SCO program.

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Having Problems With The Card Plus People Not Returning Calls

I have had nothing but problems with my navigator returning phone calls since October or December 2021 it is now March 16, 2022 and I still havent heard from her theres something wrong with your phone system so she says plus then Ive tried to talk to supervisors they were supposed to call me back has not won did and then she didnt call me back after she said she would call me back at all Ive tried to get back a hold of certain people cant get a hold of anyone and nothing has been done can you please call me today to get things taken care of thank you I appreciate it and I dont like this app Im not sure how to really use it plus in January and I did not get my January $75 on my card and was promised because I got my card late I got my card on February 5, 2022 which was a Saturday and I was told and so was one of the customer service people or supervisor at UNITED Health Care to complete told that I would be getting an extension because Im getting my card late and still I have not got that $75 for January February I didnt try to use the card and it wouldnt even work so now I got something else and I still dont have my card in the mail which is the card number I got now dont even know why whats going on so I need somebody call me thank you have a nice day

Prior Authorization And Notification Resources

United Healthcare Login For Members

For BH Auth Inquiries: 866.675-1607

Medicaid Provider Enrollment Portal

If you file claims with Louisiana Medicaid, you must enroll in the new Medicaid Provider Enrollment Portal to continue being reimbursed. In fall 2021, Louisiana Medicaid mailed letters to providers about this enrollment requirement.

To simplify the process, UnitedHealthcare Community Plan of Louisiana has partnered with Louisiana Medicaid for a provider enrollment drive that will devote time to each provider type over the next few months. During this time, we will be sharing resources, training, and answers to commonly asked question. Our goal is to have each provider enroll during their designated provider week, if not sooner.

If you have any questions or concerns, you can reach out to Louisiana Medicaid.

Your “one call” resource line. Contact for information regarding:

  • Behavioral Health referral
  • Getting a member a ride
  • Language interpreter services
  • Reach a community-based case manager
  • Referrals to specialists

If your office relocates or closes for an extended period, please contact us at 1-877-369-1302.

Claims and Appeals

Salt Lake City, UT 84131-0341

Claims Appeals Address

Salt Lake City, UT 84131-0364

Utilization Management Appeals Address

Are your patients prepared for hurricane season?

We want to help make sure your patients are prepared for hurricane season and the resulting hazards such as storm surge, high winds, tornadoes, and flooding.

  • If you are told to evacuate, do so immediately.
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    Uhc Community Plan Of Ohio Uses Medical Service Company For Respiratory Supplies

    Ohio Medicaid members must order respiratory supplies from one vendor. The vendor is Medical Service Company. To get supplies contact the Medical Service Company team:

    Medical Service Company Dedicated Intake Team

    Hours from 8:30 am to 5:00 pm Monday – Friday

    Note: Ohio Medicare Dual SNP and MyCare are excluded. Members under the age of 7 are excluded. Please use the online directory to find a supplier.

    Questions We’re Ready To Help

    Call UnitedHealthcare at:FED TFN

    8 a.m. – 8 p.m., 7 days a week.

    Already a member? Call the number on the back of your member ID card.



    7 a.m. – 11 p.m. ET, Monday – Friday 9 a.m. – 5 p.m. ET, Saturday.

    Already a member? Call the number on the back of your member ID card.


    Get plan information, forms and documents you may need now or in the future.

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    Insights Stories & News

    Explore our stories to see our mission at work, find recent news releases, and read research offering solutions for addressing health care challenges and opportunities.

    United Health Foundation Launches $3.1 Million Partnership with American Nurses Foundation to Fight Nurse Burnout and Attrition

    Who Can Be In Star+plus

    UnitedHealthcare Medicare Advantage plan overview 2022 (long version)

    To get services through STAR+PLUS you must: be approved for Medicaid, be one or more of the following:

    • Age 21 or older, getting Supplemental Security Income benefits, and able to get Medicaid due to low income.
    • Not getting SSI and able to get STAR+PLUS Home and Community-Based Services.
    • Age 21 or older, getting Medicaid through what are called “Social Security Exclusion programs” and meet program rules for income and asset levels.
    • Age 21 or over residing in a nursing home and receiving Medicaid while in the nursing home.
    • In the Medicaid for Breast and Cervical Cancer program.

    The following people can’t be in the STAR+PLUS program:

    • People over 21 who get Medicaid 1915 waiver services or who live in community homes for people with Intellectual Developmental Disabilities , and get Medicare.
    • People who are not able to get full Medicaid benefits, such as Frail Elderly program members, Qualified Medicare Beneficiaries, Specified Low-Income Medicare Beneficiaries, Qualified Disabled Working Individuals and illegal immigrants.
    • People who aren’t able to get Medicaid.
    • Children in state foster care.
    • Age 20 or younger and not in the Medicaid for Breast and Cervical Cancer program.

    Important notes for those covered by Medicare:

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    Great Health Related App

    This is a great health related medical app thats extremely easy to use and a much better option than a box of papers you file away. Its convenient and youll find that your medical information is simple a tap away, whenever you need it, anytime, anywhere. It helps you to stay on top of all your medical care and the costs. I appreciate the ability to be able to keep an eye on my share of cost, health related billing, and deductibles. I only have one request in that it is nice that I am able to share your medical ID card as a pdf, but it would be much better if you allowed the medical ID card to be downloaded into my Apple Wallet along with my other cards. I have my prescription related card, along with my roadside assistance and groceries store cards, the time is now to allow the medical ID card to be utilized with the same convenience. Nevertheless, the am ranking this app 4.5 out of 5 stars. Great work!!

    Unitedhealthcare Dual Complete Plans

    Plans are insured through UnitedHealthcare Insurance Company or one of its affiliated companies, a Medicare Advantage organization with a Medicare contract and a contract with the State Medicaid Program. Enrollment in the plan depends on the plans contract renewal with Medicare. This plan is available to anyone who has both Medical Assistance from the State and Medicare. This information is not a complete description of benefits. Call TTY 711, or use your preferred relay service for more information. Limitations, co-payments, and restrictions may apply. Benefits, premiums and/or co-payments/co-insurance may change on January 1 of each year.

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    Aarp Medicare Supplement Insurance Plans

    AARP endorses the AARP Medicare Supplement Insurance Plans, insured by UnitedHealthcare.

    AARP Medicare Supplement Insurance Plans are insured by UnitedHealthcare Insurance Company, Hartford, CT or UnitedHealthcare Insurance Company of America, Schaumburg, IL or UnitedHealthcare Insurance Company of New York, Islandia, NY . Each insurer has sole financial responsibility for its products. Policy form No. GRP 79171 GPS-1 .

    You must be an AARP member to enroll in an AARP Medicare Supplement Plan.

    In some states, plans may be available to persons under age 65 who are eligible for Medicare by reason of disability or End-Stage Renal Disease.

    Not connected with or endorsed by the U.S. Government or the federal Medicare program.

    This is a solicitation of insurance. A licensed insurance agent/producer may contact you.


    Why File A Fraud Or Abuse Report

    United Healthcare Login For Members

    It’s natural to ask whether to report or not but reporting suspected fraud or abuse is a vital way you can help protect yourself and others. Filing a report may help uncover more widespread fraud and abuse and prevent personal loss for yourself or others. It’s also a valuable way to help save health care dollars for everyone. After your report is made, UnitedHealthcare works to detect, correct and prevent fraud, waste and abuse in the health care system.

    Don’t Miss: Medicaid Customer Service Number Va

    Unitedhealthcare Connected General Benefit Disclaimer

    This is not a complete list. The benefit information is a brief summary, not a complete description of benefits. For more information contact the plan or read the Member Handbook. Limitations, copays and restrictions may apply. For more information, call UnitedHealthcare Connected® Member Services or read the UnitedHealthcare Connected® Member Handbook. Benefits, List of Covered Drugs, pharmacy and provider networks and/or copayments may change from time to time throughout the year and on January 1 of each year.

    You can get this document for free in other formats, such as large print, braille, or audio. Call Member Services, 8 a.m. – 8 p.m., local time, Monday – Friday . The call is free.

    You can call Member Services and ask us to make a note in our system that you would like materials in Spanish, large print, braille, or audio now and in the future.

    Language Line is available for all in-network providers.

    Puede obtener este documento de forma gratuita en otros formatos, como letra de imprenta grande, braille o audio. Llame al Servicios para los miembros, de 08:00 a. m. a 08:00 p. m., hora local, de lunes a viernes correo de voz disponible las 24 horas del día,/los 7 días de la semana). La llamada es gratuita.

    Puede llamar a Servicios para Miembros y pedirnos que registremos en nuestro sistema que le gustaría recibir documentos en español, en letra de imprenta grande, braille o audio, ahora y en el futuro.


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