Aetna Medicaid Louisiana Phone Number

When Should I Call To Schedule My Ride

You can schedule your ride up to 30 days before your scheduled appointment. You must contact the transportation service at least 48-hours before your appointment. To schedule by phone, call 1-855-369-3723, Monday Friday from 7 a.m. to 7 p.m., excluding holidays. Or schedule your ride online.

Transportation requests for medical appointments not made at least 48 hours in advance may be denied. This 48-hour notice does not apply to rides to Urgent Care. It also does not apply to same-day appointments. A same-day appointment is when one provider refers you to another provider for an appointment on the same day.

How Do I Replace My Medicaid Id Card

Call Medicaid Customer Service at 1-888-342-6207 to request a new card or visit the online Medicaid Self-Service Portal. You can create an online account at any time. Until you receive your new card you should call your health care provider before your appointment to make sure they can verify your coverage.

If you need a new Healthy Louisiana plan ID card, call the member services department for a replacement card.

What Happens If My Trip Does Not Qualify

When you schedule your trip, the transportation service will first check to make sure you are enrolled with Louisiana Healthcare Connections. If you are not currently enrolled, you wont be able to schedule a trip.

If you want to schedule a trip for a regular medical appointment, you must call at least 48 hours before the appointment. Transportation requests for medical appointments not made at least 48 hours in advance may be denied.

When you schedule your trip, the transportation service will also ask the reason for your trip. Transportation is only provided to approved medical facilities and to COVID-19 vaccination locations. If you ask for a trip to a location that is not approved, the transportation service will deny your trip. They will explain why the trip is not covered. If you have questions about what kinds of trips are covered, please call Member Services at 1-866-595-8133, Monday Friday, 7 a.m. to 7 p.m.

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Insurances Accepted At Ochsner

We understand that getting your insurance questions answered is important. We can share which insurance plans we work with, but not what is covered, co-pay information, or other details since those vary from plan to plan and change regularly. Only your insurance company can provide those details.

We accept most major insurances, but please contact your insurance company directly to confirm which procedures and providers are covered. The chart below contains a list of accepted insurances at each Ochsner facility.

What If I Am Not A U S Citizen

To be eligible for Medicaid in Louisiana, you must be resident of Louisiana and either U.S. citizen or a non-citizen who is lawfully present in the U.S. Non-citizens can qualify for coverage for emergencies and labor and delivery services if income requirements are met.Medicaid and LaCHIP coverage may be available to children up to age 19 who are lawfully residing and are otherwise eligible.

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How Does Medicaid Work

The Medicaid program does not provide health care services for everyone. Your application will be reviewed for all Medicaid programs. If you are found eligible for Medicaid, you will get:

• A letter in the mail from Medicaid telling you about your coverage
• A Medicaid ID card
• A Healthy Louisiana plan ID card, if you enroll in a plan.

Each time you go to your health care provider or pharmacy, take your Medicaid ID and Healthy LA plan ID cards with you. Show them at all medical visits before you receive any service. The health care provider or pharmacy will tell you if they accept your Medicaid benefits. You should also ask your health care provider or pharmacy if the service or prescription is covered by Medicaid before receiving the service or filling a prescription.

Medicaid does not pay money to you instead, it sends payments directly to your health care provider or pharmacy.

Where Can I Find Information About A Nursing Home’s Health Or Fire

Health and fire-safety inspections with detailed and summary information about deficiencies found during the three most recent comprehensive inspections and the last three years of complaint investigations are found on the Medicare.gov Nursing Home Compare website.

Nursing Home Compare allows consumers to search for a nursing home based on location and compare the quality of care they provide and their staffing. Nursing Home Compare has detailed information about every Medicare and Medicaid-certified nursing home in the country.

For information about Louisiana nursing homes or any other nursing home inquiry, contact the LDH Health Standards Section, Nursing Home Program Desk at 225-342-0114 or visit the Louisiana Nursing Home Association website. Nursing home providers are required to post the results of their most recent inspection in the facility.

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How Can I Identify My Driver

All drivers are trained to be courteous and wear an ID badge. Sign up for the text program to get an alert letting you know your drivers name and what kind of vehicle to expect. All drivers have passed strict quality and ADA sensitivity training to ensure they are safe and experienced drivers.

Passengers are expected to follow the instructions of the driver. They are required to wear seatbelts. The use of oensive language is not allowed. No smoking, eating, or drinking is allowed in vehicles.

Unitedhealthcare Connected For Mycare Ohio

UnitedHealthcare Connected® for MyCare Ohio is a health plan that contracts with both Medicare and Ohio Medicaid to provide benefits of both programs to enrollees. If you have any problem reading or understanding this or any other UnitedHealthcare Connected® for MyCare Ohio information, please contact our Member Services at from 7 a.m. to 8 p.m. Monday through Friday for help at no cost to you.

Si tiene problemas para leer o comprender esta o cualquier otra documentación de UnitedHealthcare Connected® de MyCare Ohio , comuníquese con nuestro Departamento de Servicio al Cliente para obtener información adicional sin costo para usted al de lunes a viernes de 7 a.m. a 8 p.m. .

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Can I Get Transportation To Any Provider

Louisiana Healthcare Connections will provide transportation to providers up to a certain distance from your home. These limits are set by the Louisiana Department of Healths Louisiana Medicaid medical service area standards. If you want to visit a provider outside of these limits, you may have to provide your own transportation.

Primary Care Providers

• If you live in an urban parish, the limit is 10 miles .
• If you live in a rural parish, the limit is 30 miles .

Specialist Providers

• The limit is 60 miles without authorization.

Transportation to providers over these limits requires approval from Louisiana Healthcare Connections. Call 1-855-369-3723 and tell the transportation service why you need to see this provider. They will contact us to ask for authorization for your trip.

Abbreviations For Ochsner Hospitals And Medical Centers:

• Ochsner Clinic All professional services billed by Ochsner for locations in Louisiana, including all physicians and advanced practice providers
• Ochsner Mississippi– All professional services billed by Ochsner for locations in Mississippi, including all physicians and advanced practice providers
• OHI – Ochsner Home Infusion
• OBMC Ochsner Baptist A Campus of Ochsner Medical Center
• OMCK Ochsner Medical Center Kenner
• SCPH St. Charles Parish Hospital
• OHOSM – Ochsner Hospital for Orthopedics and Sports Medicine
• OMC Ochsner Medical Center
• OMCH Ochsner Medical Center Hancock
• OMCNS Ochsner Medical Center Northshore
• OHME Ochsner Home Medical Equipment
• OSAGH Ochsner St. Anne General Hospital
• OSM – Ochsner St. Mary
• OMCBR Ochsner Medical Center Baton Rouge
• OMCTG – Ochsner Medical Complex The Grove
• OMCWB Ochsner Medical Center Westbank
• LJCMC Leonard J. Chabert Medical Center
• SBPH St. Bernard Parish Hospital

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How Can I Find A Doctor That Accepts Medicaid

For Healthy Louisiana plan members, contact the member services department with questions about how to access care.

For information on dental benefits please contact your dental plan.

For members enrolled with MCNA Dental call 1-855-702-6262 .

For Legacy Medicaid members, call 1-877-455-9955 to find a specialist in your area.

It is important to remember that not all doctors who are active in the Medicaid program are taking new patients. When you call for an appointment, be sure to ask if the doctor is taking new Medicaid patients.

Commercial Payor Managed Care Plans

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What If I Think A Decision You Make Is Unfair Incorrect Or Made Too Late

You have the right to appeal the Medicaid decision. There are several ways to request an appeal. You can write the reason you disagree with the decision on the back of the decision letter and then mail or fax it to Medicaid as directed on the letter. You can also fax the decision letter to the Division of Administrative Law at 225-219-9823 or mail it to the Division of Administrative Law, Department of Health Section, P. O. Box 4189, Baton Rouge, LA 70821-4183. You can request an appeal by phone by calling Medicaid Customer Service at 1-888-342-6207 or the Division of Administrative Law at 225-342-5800.

What Information Will I Need To Schedule My Ride

When you call or go online to schedule your ride, please have the following information ready:

• Your first and last name
• Your Member ID number
• Your home address where we will pick you up
• A phone number where we can reach you about your appointment
• The date and time of your appointment
• The complete physical address for the location of your appointment
• The type of medical provider you are seeing
• If this will be a recurring appointment
• If someone will be traveling with you

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American Disabilities Act Notice

In accordance with the requirements of the federal Americans with Disabilities Act of 1990 and Section 504 of the Rehabilitation Act of 1973 , UnitedHealthcare Insurance Company provides full and equal access to covered services and does not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.

How Do I Know If My Trip Is Covered

We cover transportation to and from non-emergency medical appointments for our members. This includes transportation to other Medicaid-covered services not covered by Louisiana Healthcare Connections, such as childrens dental care.

For members who reside in a health care facility , transportation to appointments is covered by your facility. Talk with the staff there if you need a ride to an appointment.

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What Should I Bring With Me When I Am Admitted To Hosptal

In order to participate fully in your therapies we encourage you to dress in comfortable, casual clothing. In addition, you should bring:

• Any items that were used on a regular basis prior to your illness, such as eyeglasses, hearing aids, dentures, and the appropriate containers
• Sturdy shoes or sneakers and loose socks, if appropriate
• Loose-fitting pants or sweatpants, shirts that are comfortable and easy to put on, undergarments, bathrobe, and pajamas
• A seasonal coat or jacket, to take advantage of hospital courtyards and pathways
• Laundry bag

When It Actually Works Its Fine

Sometimes i cant log in because it wants to to verify through captcha and the verification uses a computer based website clearly not meant for phones. Kinda silly for a phone, if it does that i simply cant log in period and that is very irritating.Also Im sure there is a comment below that says this exact same review so if i get a developer response saying youll work on feedback or something. If you dont work on it, it makes your reply a bit hollow , Im afraid

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How Can I Report Medicaid Fraud

If you suspect a person or a doctor, clinic, hospital, home health service or any other kind of medical provider is committing Medicaid fraud or abuse, report it.

How Do I Report An Address Change

Call Medicaid Customer Service toll free at 1-888-342-6207 or go online by visiting the Medicaid Self-Service Portal to update your address.

If you do not have an online account, you can create an account at any time. Creating an online account allows you to check the status of your application, report any household changes, report an address change, request a replacement Medicaid ID card, and renew your Medicaid benefits.

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Accepted Health Insurance Contact Information

Aetna Better Health of Louisiana/Medicaid

PH 1-855-242-08022400 Veterans Memorial Blvd., Suite 200Kenner, LA 70062

3850 N. Causeway Blvd., Suite 600Metairie, LA 70002

Blue Cross Blue Shield of LouisianaP.O. Box 98029

Centers for Medicare & Medicaid Services7500 Security BlvdBaltimore, MD 21244-1850

It’s up to you today to start making healthy choices. Not choices that are just healthy for your body, but healthy for your mind. Steve Maraboli

8495 United Plaza Blvd., Suite 110, 280Baton Rouge, LA 70809

425 Market Street, 14th FloorSan Francisco, CA 94105

8585 Archives Avenue, Suite 310Baton Rouge, LA 70809

Palmetto GBA Railroad Medicare Part BP.O. Box 10066

Salt Lake City, UT 84130-0541

United Health Care/Optum

425 Market Street, 14th FloorSan Francisco, CA 94105

838 N. Causeway Blvd., Suite 2600Metairie, LA 70002

2204 Lakeshore Dr. Suite 135Birmingham, AL 35209

Contact us for a consultation today!

Serving 8 Louisiana Parishes to better serve you.

Central Louisiana Human Services DistrictAdministrative Office

5411 Coliseum Blvd, Alexandria, LA 71303

www.carf.orgCLHSD has earned a Three-Year CARF Accreditation for Intensive Outpatient Treatment: Alcohol and Other Drugs/Addictions , Outpatient Treatment: Integrated AOD/MH , and Outpatient Treatment: Mental Health . CARF International accreditation demonstrates a programs quality, transparency, and commitment to the satisfaction of the persons served.

If Someone Else Drives Me To My Appointment Can They Get Reimbursed For Gas

Your friends or family members can get money for gas when they give you a ride to or from your doctors appointment. This transportation benefit is called Gas Reimbursement.

Your driver must live at a separate address. Gas reimbursement will not be paid to drivers who live at the same address as the member. Also, members will not be reimbursed for driving themselves to medical appointments.

Your driver must also enroll in the gas reimbursement program. Drivers need to submit their Social Security Number and copies of their drivers license, vehicle insurance and vehicle registration upon enrollment. The physical address on their drivers license must match the physical address on the drivers enrollment form. Once drivers are enrolled in the program, they can get payments sent directly to their bank account or by paper check. If a driver wants a paper check, they can choose to have it sent to their physical address or a P.O. Box address.

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What Is Healthy Louisiana

Healthy Louisiana is the way most of Louisiana’s Medicaid recipients receive health care services. As soon as you or family members are eligible for Medicaid, you need to choose a Healthy Louisiana Health Plan to manage your or your family members health care. If you do not choose a health plan, Healthy Louisiana will choose one for you or your family. Compare health plans to find the best plan for you. If you have questions, call Healthy Louisiana at 1-855-229-6848 .

What If I Have Questions About My Healthy Louisiana Plan

If you have questions about your Healthy Louisiana plan, contact your plans customer service department.

• Aetna Better Health 1-855-242-0802 TTY: 711 Available 24 hours a day, 7 days a week
• Healthy Blue 1-844-521-6941 Available Monday Friday, 7:00 a.m. – 7:00 p.m.
• AmeriHealth Caritas 1-888-756-0004 Available 24 hours a day, 7 days a week.
• Louisiana Healthcare Connections 1-866-595-8133 Available Monday Friday, 7:00 a.m. – 7:00 p.m.
• UnitedHealthcare Community 1-866-675-1607 Available Monday Friday, 7:00 a.m. 7:00 p.m

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Unitedhealthcare Dual Complete Plans

Plans are insured through UnitedHealthcare Insurance Company or one of its affiliated companies, a Medicare Advantage organization with a Medicare contract and a contract with the State Medicaid Program. Enrollment in the plan depends on the plans contract renewal with Medicare. This plan is available to anyone who has both Medical Assistance from the State and Medicare. This information is not a complete description of benefits. Call TTY 711 for more information. Limitations, co-payments, and restrictions may apply. Benefits, premiums and/or co-payments/co-insurance may change on January 1 of each year.

Unitedhealthcare Connected Benefit Disclaimer

This is not a complete list. The benefit information is a brief summary, not a complete description of benefits. For more information contact the plan or read the Member Handbook. Limitations, copays and restrictions may apply. For more information, call UnitedHealthcare Connected® Member Services or read the UnitedHealthcare Connected® Member Handbook. Benefits, List of Covered Drugs, pharmacy and provider networks and/or copayments may change from time to time throughout the year and on January 1 of each year.

You can get this document for free in other formats, such as large print, braille, or audio. Call , TTY 711, 8 a.m. – 8 p.m., local time, Monday – Friday . The call is free.

You can call Member Services and ask us to make a note in our system that you would like materials in Spanish, large print, braille, or audio now and in the future.

Language Line is available for all in-network providers.

Puede obtener este documento de forma gratuita en otros formatos, como letra de imprenta grande, braille o audio. Llame al , TTY 711, de 08:00 a. m. a 08:00 p. m., hora local, de lunes a viernes correo de voz disponible las 24 horas del día,/los 7 días de la semana). La llamada es gratuita.

Puede llamar a Servicios para Miembros y pedirnos que registremos en nuestro sistema que le gustaría recibir documentos en español, en letra de imprenta grande, braille o audio, ahora y en el futuro.

Los servicios Language Line están disponibles para todos los proveedores dentro de la red.

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