Virginia Department Of Social Services
For questions or complaints regarding the actions of staff employed by the local Department of Social Services, call the customer services hotline at 1-800-552-3431 or write to:
Virginia Department of Social ServicesBureau of Customer Service
Information for this topic was drawn from the Department of Medical Assistance Services Medicaid Handbook.
WorkWORLD& #8482 Help/Information System
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Sorry We May Not Have A Medicaid Plan For You At This Time But There Are Other Ways That You May Be Able To Get Health Coverage Contact Molina At 242
Weve heard your questions. Please read on for answers.
Everyone at Molina Complete Care has the same job: helping you feel your best.
We work hard to make sure its easy for you to get what you need, from medical treatment to extra money-saving benefits. To earn the trust you put in us, we put you first, every day.
Get the quality care you need now. Lean on Molina.
Questions? Weve got answers. Call 965-1412, TTY 711.
Local Department Of Social Services In Your City Or County
· Questions about applying for Medicaid or your eligibility for the program
· Questions about pre-admission screening for long-term care services
· To request Fact Sheets about Medicaid eligibility
· See the VA Department of Social Services Offices topic to find contact information for your locality.
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This Plan Is Available In The Following Counties:
Accomack,Albemarle,Alexandria City,Alleghany,Amelia,Amherst,Appomattox,Arlington,Augusta,Bath,Bedford,Bedford City,Bland,Botetourt,Bristol,Bristol City,Brunswick,Buchanan,Buckingham,Buena Vista City,Campbell,Caroline,Carroll,Charles City,Charlotte,Charlottesville City,Chesapeake City,Chesterfield,Clarke,Colonial Heights City,Covington City,Craig,Culpeper,Cumberland,Danville City,Dickenson,Dinwiddie,Emporia City,Essex,Fairfax,Fairfax City,Falls Church City,Fauquier,Floyd,Fluvanna,Franklin,Franklin City,Frederick,Fredericksburg City,Galax City,Giles,Gloucester,Goochland,Grayson,Greene,Greensville,Halifax,Hampton City,Hanover,Harrisonburg City,Henrico,Henry,Highland,Hopewell City,Isle of Wight,James City,King And Queen,King George,King William,Lancaster,Lee,Lexington City,Loudoun,Louisa,Lunenburg,Lynchburg City,Madison,Manassas City,Manassas Park City,Martinsville City,Mathews,Mecklenburg,Middlesex,Montgomery,Nelson,New Kent,Newport News City,Norfolk City,Northampton,Northumberland,Norton City,Nottoway,Orange,Page,Patrick,Petersburg City,Pittsylvania,Poquoson City,Portsmouth City,Powhatan,Prince Edward,Prince George,Prince William,Pulaski,Radford City,Rappahannock,Richmond,Richmond City,Roanoke,Roanoke City,Rockbridge,Rockingham,Russell,Salem,Scott,Shenandoah,Smyth,Southampton,Spotsylvania,Stafford,Staunton City,Suffolk City,Surry,Sussex,Tazewell,Virginia Beach City,Warren,Washington,Waynesboro City,Westmoreland,Williamsburg City,Winchester City,Wise,Wythe,andYork.
Enterprise Customer Service Center
The Enterprise Customer Service Center is available to Virginians Monday through Friday from 7:00 a.m. to 6:00p.m. to provide more streamlined and expanded services. Applications for Supplemental Nutrition Assistance Program , Temporary Assistance for Needy Families , and Medical Assistance can now be accepted over the phone. Applications for the Energy Assistance Program are also handled by the call center. All electronic applications will be routed appropriately for interviewing and processing upon completion by the application specialists.
In addition to facilitating telephonic applications, specialists will be able to respond to basis citizen inquiries related to the services they wish to apply for or are currently receiving, including:
- Status of Application or Current Case
- Amount of Benefits Authorized
- Verification of Receipt of Benefits
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What To Do In An Emergency
If you receive emergency services, call your doctor to schedule a follow up visit as soon as possible. Please call us and let us know of the emergency care you received.
An emergency is a condition in which you think you have a serious medical condition, or not getting medical care right away will be a threat to your life, limb or sight.
You should call 911 if you are having a life-threatening behavioral health emergency. You can also go to a crisis center or the nearest emergency room.
You need to call Optum Behavioral Health at as soon as possible.
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PDF 1.76MB – Last Updated: 12/15/2021
Unitedhealthcare Dual Complete Plans
Plans are insured through UnitedHealthcare Insurance Company or one of its affiliated companies, a Medicare Advantage organization with a Medicare contract and a contract with the State Medicaid Program. Enrollment in the plan depends on the plans contract renewal with Medicare. This plan is available to anyone who has both Medical Assistance from the State and Medicare. This information is not a complete description of benefits. Call TTY 711, or use your preferred relay service for more information. Limitations, co-payments, and restrictions may apply. Benefits, premiums and/or co-payments/co-insurance may change on January 1 of each year.
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Unitedhealthcare Connected General Benefit Disclaimer
This is not a complete list. The benefit information is a brief summary, not a complete description of benefits. For more information contact the plan or read the Member Handbook. Limitations, copays and restrictions may apply. For more information, call UnitedHealthcare Connected® Member Services or read the UnitedHealthcare Connected® Member Handbook. Benefits, List of Covered Drugs, pharmacy and provider networks and/or copayments may change from time to time throughout the year and on January 1 of each year.
You can get this document for free in other formats, such as large print, braille, or audio. Call Member Services, 8 a.m. – 8 p.m., local time, Monday – Friday . The call is free.
You can call Member Services and ask us to make a note in our system that you would like materials in Spanish, large print, braille, or audio now and in the future.
Language Line is available for all in-network providers.
Puede obtener este documento de forma gratuita en otros formatos, como letra de imprenta grande, braille o audio. Llame al Servicios para los miembros, de 08:00 a. m. a 08:00 p. m., hora local, de lunes a viernes correo de voz disponible las 24 horas del día,/los 7 días de la semana). La llamada es gratuita.
Puede llamar a Servicios para Miembros y pedirnos que registremos en nuestro sistema que le gustaría recibir documentos en español, en letra de imprenta grande, braille o audio, ahora y en el futuro.
Unitedhealthcare Senior Care Options Plan
UnitedHealthcare SCO is a Coordinated Care plan with a Medicare contract and a contract with the Commonwealth of Massachusetts Medicaid program. Enrollment in the plan depends on the plans contract renewal with Medicare. This plan is a voluntary program that is available to anyone 65 and older who qualifies for MassHealth Standard and Original Medicare. If you have MassHealth Standard, but you do not qualify for Original Medicare, you may still be eligible to enroll in our MassHealth Senior Care Option plan and receive all of your MassHealth benefits through our SCO program.
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Unitedhealthcare Connected For Mycare Ohio
UnitedHealthcare Connected® for MyCare Ohio is a health plan that contracts with both Medicare and Ohio Medicaid to provide benefits of both programs to enrollees. If you have any problem reading or understanding this or any other UnitedHealthcare Connected® for MyCare Ohio information, please contact our Member Services at from 7 a.m. to 8 p.m. Monday through Friday for help at no cost to you.
Si tiene problemas para leer o comprender esta o cualquier otra documentación de UnitedHealthcare Connected® de MyCare Ohio , comuníquese con nuestro Departamento de Servicio al Cliente para obtener información adicional sin costo para usted al de lunes a viernes de 7 a.m. a 8 p.m. .
This is not a complete list. The benefit information is a brief summary, not a complete description of benefits. For more information contact the plan or read the Member Handbook. Limitations, copays, and restrictions may apply. For more information, call UnitedHealthcare Connected Member Services or read the UnitedHealthcare Connected Member Handbook. Benefits, List of Covered Drugs, pharmacy and provider networks and/or copayments may change from time to time throughout the year and on January 1 of each year.
Medicaid Expansion Beginning January 1 2019
The rules have changed. More people qualify. Beginning January 1, 2019, more adults living in Virginia will have access to quality, low-cost health insurance. Eligibility is based on income. For example, an adult without children whose annual income is at or below $16,754, or a family of three with annual income at or below $28,677, or a person living with a disability with an annual income at or below $16,754, qualifies for coverage. For more information, please visit .
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Department Of Medical Assistance Services
· Managed Care Helpline, call 1-800-643-2273, Mon.-Fri. 7:00 a.m. to 7:00 p.m. Translation services are available.
· Medicaid Waiver Programs call 786-1465.
· Problems with bills or services from providers of care, call 786-6145.
· To report Medicaid fraud or abuse, call 786-1066 or your local Department of Social Services.
· For Medicaid appeal information, call 371-8488.
How You Qualify
You are eligible for CCC Plus when you have full Medicaid benefits, and meet one of the following categories:
Read Also: When Do You Apply For Medicaid
