Medicaid Where’s My Ride

Get Ride Alerts Sent Straight To Your Phone

With our new text program, youll get:

• Ride reminders before your appointments
• Alerts when your drivers are on the way
• Surveys to rate your drivers
• An easy way to book return rides home

Just enroll in trip notifications by text when you schedule your first ride. Or call 1-855-369-3723 and tell us you want to sign up.

To Schedule A Ride Via Fax:

If you are a Medicaid eligible client, Hopelink can offer you an Orca Card as an option to get to your medical appointment.

If you are a Medicaid eligible client, Hopelink can offer you a gas card as an option to cover your costs for getting to and from your medical appointment.

Hopelink can help with reimbursement for parking, bridge tolls, and/or ferry incurred as part of a medical appointment. The Trip Reimbursement Form Letter explains how to complete the form.

The Hopelink Reimbursement Form is to be used when requesting reimbursement for parking, bridge tolls, and/or ferry incurred as part of a medical appointment.

What Is Medicaid Transportation

Medicaid Transportation is a program that offers free transportation for Medicaid patients. This transportation program takes Medicaid patients to medical appointments. This includes free rides to medical appointments in Houston whether its to see your PCP, dentist, or pharmacy.

Editors Note: The official name of this program is called Medical Transporation Program. These free transportation services in Houston, TX are managed by the Texas Health and Human Services Department.

Also Check: New York State Medicaid Number

Carve Out / Transportation Contractors

Members of Medicaid Managed Care Plans

Non-emergency transportation was carved out of the Medicaid managed care benefit package as part of the 2011 Medicaid Redesign Teams Transportation Reform Initiative. The carve-out took place in 2012 and 2013. Enrollees in mainstream Medicaid managed care plans do not access transportation services through their plans, but directly through private contractors. Medical Answering Services, LLC, which until recently managed transportation in all counties statewide except Nassau, Suffolk, and New York City, was recently awarded the contract for New York City transportation.

Managed Long Term Care Members change coming Oct. 2021

Transportation has remained a plan benefit for Managed Long Term Care , requiring MLTC enrollees to arrange for non-emergency transportation through their plans. HOWEVER, in October 2021 this service will be carved out and handled by a State contractor centrally.

State Contractors Handle Transportation for all in Mainstream Managed Care, Fee For Service, and in Oct. 2021 for MLTC Members

Medical Answering Services, LLC is handling New York City transportation as of April 23, 2017. LogistiCare continues to be the contractor for Nassau and Suffolk Counties.

The complete list of contact phone numbers for the transportation vendors in each county is available here:

Dont Miss: Does Walmart Vision Center Accept Medicaid For Contacts

Modivcare Formerly Logisticare Medicaid Transportation

1-866-569-190226877 Northwestern Hwy., Suite 211Southfield, MI 48037

Provides transportation to medical appointments for eligible Medicaid beneficiaries who reside in Oakland, Macomb and Wayne counties. Must have a Medicaid ID to book transportation. Transportation is available 7 days a week. Reservations can be made via the website or by calling 1-866-569-1902 Mon-Fri, 8:00am 5:00pm. Deaf or hearing impaired callers may call 1-866-288-3133 to reserve rides. If you are uncertain if you are a Medicaid beneficiary, call Michigan Enrolls at 1-888-367-6557 for verification and benefits information.

You May Like: How Do I Change My Primary Care Physician For Medicaid

Recommended Reading: Qualifications For Medicaid In Oklahoma

Mas Can Be Contacted By Calling1

Persons with an active Medicaid case and a medical need and no means of transportation may get help with transportation to and from health care providers .

All non-emergency trips require prior approval and must be requested at least 3 days prior to the date of the trip. Medicaid recipients who provide their own transport should call for information on reimbursement.

The State has contracted with MAS statewide to provide approval and arrangement for Medicaid medical transportation.

MAS can be contacted by calling 1-855-360-3550.

An account will need to be create with MAS to get approval for transportation.

This can be done on the MAS website: www.medanswering.com.

What Is Gas Mileage Reimbursement

If you have a car and are able to drive yourself to your appointment, you may be eligible for gas mileage reimbursement . A friend or family member may also be eligible for reimbursement to take you to your appointment. Learn more about gas mileage reimbursement on our Gas Mileage Reimbursement page.

Payment for approved trips will be made within three weeks by check or electronic funds transfer directly to your bank account.

Recommended Reading: Income Limit For Medicaid Arkansas

Also Check: How To Check If My Medicaid Was Approved

What If I Cant Find A Transportation Company To Take Me To My Appointment

Occasionally, there may not be a transportation company available in your area that are enrolled in the program or that can take you to your appointment. In that case, we will be unable to assist you with your transportation request. If you have a friend or family member who can transport you to your medical appointments, they may be able to enroll as a private auto provider. They can contact the IMPACT Provider Enrollment Services at 782-5565 or .

When Do I Need To Be Ready How Long Will The Driver Wait

You must be ready at least two hours before your scheduled appointment time. You will be reminded of this time frame when you call to schedule your ride.

The driver will contact you when they arrive at your pick-up location. The driver will only wait ten minutes for you. For your safety, drivers may not enter homes or facilities.

Don’t Miss: What Is Family Planning Medicaid

Well Help You Get A Ride

We will help you get to your doctor visits and the pharmacy. Its easy and free to plan and get a ride:

• You can get a ride to your doctor, the pharmacy, or a healthcare visit.
• You can get as many rides as you need.
• You can plan a one-time ride, or you also can plan rides for regular doctor visits or other appointments.
• Your ride type may be in the form of an independent or volunteer driver picking you up, a ticket for public transit, a taxi, or mileage reimbursement for a friend or family member.
• Your ride type will be based on your needs.

What Services Are Part Of Superiors Medical Ride Program

There are many types of transportation services included in Superiors Medical Ride Program. They include:

If you need an attendant to travel to your appointment with you, Superiors Medical Ride Program will cover the transportation cost of your attendant.

Children 14 years old and younger must be accompanied by a parent, guardian, or other authorized adult. Children 15-17 years old must be accompanied by a parent, guardian, or other authorized adult or have consent from a parent, guardian, or other authorized adult on file to travel alone. Parental consent is not required if the health-care service is confidential in nature.

Read Also: Wisdom Teeth Removal Cost With Medicaid

How Do I Get A Ride

You can request NEMT services through Superiors Medical Ride Program provided by SafeRide. If you need a ride, call SafeRide. SafeRide has staff that speak English and Spanish and can also provide interpreter services if you speak another language.

You should request your NEMT services as early as possible, and at least two working days before you need the ride. In certain circumstances, you may request NEMT services with less than two working days notice. These circumstances include:

• Being picked up after being discharged from a hospital
• Trips to the pharmacy to pick up a medication or approved medical supplies
• Trips for urgent conditions. An urgent condition is a health condition that is not an emergency but is severe or painful enough to require treatment within 24 hours.

How Long Does It Take To Get Medicaid In Florida

If you meet the income requirements, you may be able to find out immediately if you qualify for benefits.

However, it usually takes 30-60 days for the application process to be completed.

Once you are approved, it takes approximately 2-3 weeks to get a Medicaid card.

If you need proof of your Medicaid eligibility right away, you can print a temporary card from your MyACCESS Account.

Recommended Reading: Arkansas Medicaid Program Phone Number

How Do I Schedule A Ride

If you need a ride or bus tickets to get to your appointment, you can schedule a ride over the phone or online.

Over the phone

• Your name, date of birth, home address, and phone number
• Your ForwardHealth member ID
• Your phone number and the street address where you want to be picked up
• The name, phone number, address, and zip code of the health care provider you are seeing
• The date and start time of your appointment
• The end time of your appointment if you know it
• The general reason for the appointment

Online

Go to Veyos Member Portal. You will need to schedule rides at least two full business days before your appointment.

You will need to create an account. You will need your name, ForwardHealth ID, date of birth, and email address.

Rides can only be scheduled online for appointment locations you have already had a ride to with Veyo. If you want to schedule a ride to a new appointment location, please call 866-907-1493 or 711 .

Simple Steps To Determine Your Eligibility

What If I Have a Vehicle in My Household and I Still Need Transportation?

If you or a family member owns a vehicle, but the vehicle is unavailable, you may still be eligible for a ride. The following reasons include:

• The vehicle is not registered with the DMV.
• There are no licensed drivers in the household per the DMV.
• The vehicle is not insured .
• No one in the household is able to drive due to medical concerns .
• The vehicle is being used for work purposes and appointments cannot be scheduled around working hours .

If you meet the criteria above, you must complete and sign the Medicaid Vehicle Exception Request form declaring the vehicles unavailable. The form will be reviewed by the Vermont Department of Health Access for either approval or denial. You will be notified of the decision by your local transportation provider.

Recommended Reading: What Age To Apply For Medicaid

When Requesting A Ride Make Sure To Have The Following Information:

• Medicaid ID or Social Security number for the person with the appointment
• Name of the medical professional you or your child will be seeing
• Address, and phone number of your appointment location
• Address and phone number of your pickup location
• Reason for the visit
• Date and time of appointment
• If you or your children have any unique needs including wheelchair, lift, or a walker, so we can send the right type of vehicle
• Affirmation that other means of transportation are unavailable

Logisticare Is Now Modivcare Your Benefits Have Not Changed

To help you get healthy and stay healthy, we can provide rides to your medical appointments at no cost to you.

ModivCare provides transportation for Sunshine Health Medicaid members. There are no limits to the number of trips during the year between medical appointments, healthcare facilities or pharmacies.

3.9/5Wheres My Riderideabout it here

To make a reservation, call your local LogistiCare reservation line at least 3 business days in advance of your trip need. You should not use non-emergency Medicaid transportation if you have any other means to your medical appointment.

Secondly, is there free transportation for Medicare patients? Original Medicare generally does not cover transportation to get routine health care. However, it may cover non-emergency ambulance transportation to and from a health-care provider.

Hereof, how do I get transportation to my doctors appointment?

Insurance companies generally provide free transportation to help you get to appointments. For example, if you have Priority Health Choice coverage, just call 888.975. 8102 or 616.975. 8102 to make ride arrangements.

Whats the number to Wheres my ride?

1-866-527-9934

You May Like: How Old To Be On Medicaid

Transportation Methods Available For Medicaid Recipients In New York

Medicaid is a state and federal program that helps people with limited income and resources cover medical costs .

Though Medicaid readily covers the cost of emergency medical transport for those who are eligible, non-emergency medical transport to medical appointments is a different story.

Non-emergency transportation to and from Medicaid-approved services may be covered, but only with prior approval from a Medicaid caseworker, a ride service, or some other agency.

In this article we will break down how you can get approved for Medicaid transportation in NY and contact information for companies that provide this service.

In New York State medical transportation for Medicaid enrollees who are traveling to receive Medicaid-covered services are managed by two different agencies: Medical Answering Services or MAS and LogistiCare.

MAS and LogistiCare are Medicaid transportation management companies that work closely with medical practitioners as well as transportation providers to make sure Medicaid recipients in New York state receive high-quality, professional transportation services. There are different modes of transportation that a Medicaid recipient might use to go to a medical appointment or to receive some other Medicaid-covered service. These modes of transportation include the following:

â Commercial air

Rides To Medical Appointments Will Continue

We are continuing to provide rides to medical appointments during the COVID-19 pandemic.

Please schedule rides with Veyo as usual. If you think you have been exposed to COVID-19 and you have a fever or other symptoms, please call your doctor to make sure you can be seen before you call Veyo to schedule a ride. When you call Veyo to schedule a ride, be sure to tell them if you have been exposed to COVID-19 or are feeling ill.

In most cases, rides are being limited to one member and one driver during the COVID-19 pandemic.

Same-day rides to COVID-19 vaccine appointments

Do you need a ride to a confirmed appointment to get the COVID-19 vaccine? You can schedule a ride with Veyo as soon as you confirm you have an appointment, even if it is the same day. Call Veyo at 866-907-1493 . Please have the following information ready:

• Your ForwardHealth ID
• The address of where you will get your vaccine

Please note: If you have a medical emergency, call 911 right away.

You may be able to get a ride to your medical appointment if you have no other way to get there. Depending on your situation, you can get:

• Bus tickets.
• Money for gas.

Wisconsins non-emergency medical transportation manager, Veyo, is required by federal law to use the least costly type of ride to get you to your appointment based on your needs. This could include bus tickets or gas for your car.

You can get free rides if you are enrolled in one of the following programs:

You May Like: Does Medicaid Pay For Gastric Bypass Surgery

Can I Schedule Rides That I Need On A Regular Schedule Like For Dialysis

Yes, Veyo can schedule recurring trips, so you dont have to schedule rides one at a time. Veyo defines a recurring trip as a ride to and from the same location, at the same time, 1 or more times per week. Recurring trips can be scheduled up to 3 months at a time . To schedule a recurring trip, please call 866-907-1493 at least 2 days before the first scheduled appointment.

Ambulance For Medicaid Recipients

Ambulance services, both ground and air, are an approved mode of non-emergency transportation for certain Medicaid beneficiaries in New York.

The use of an ambulance for non-emergency transport has to be approved through prior authorization by an official who designates whether the ambulance is medically necessary or not. This official will consider whether or not other non-specialized modes of transportation such as a taxi, livery, ambulette, private car, or other forms of public transportation would be more appropriate and perhaps cost effective.

To use an ambulance for non-emergency transportation, the Medicaid recipientâs doctor, physicianâs assistant, or nurse practitioner must order the service on the recipientâs behalf. As a general rule, non-emergency transportation by ambulance is only approved if the Medicaid enrollee is in need of services en route that can only be administered by ambulance.

To procure the use of ambulance for a Medicaid recipient for non-emergency transport, the medical practitioner must reference the patientâs medical records and note the condition that warrants the use of an ambulance. Medical practitioners, programs, or facilities that donât abide by the rules set forth by the state may be sanctioned by the New York State Department of Health.

MTM Transport Services â

â Provides private cars, ambulance, metro and public transit service help, and public bus help and services

You May Like: Medicare And Medicaid Act Of 1965

You May Like: Eye Doctors That Accept Alabama Medicaid

How Do I Get Money For Gas

If you need money for gas, you can fill out a trip log to get mileage reimbursement. You may be eligible to get 24 cents a mile for every mile you drive to get to your appointment. This applies if you have a car and are able to drive yourself to your appointment, but cannot afford to pay for gas.

Fill out a trip log

Want to know more about

• Scheduling different types of rides, who you can bring, extra stops, and canceling rides? View the How to Schedule a Ride fact sheet.
• Getting paid for meals and overnight stays? View the Getting Paid for Meals and Overnight Stays fact sheet.