How To Become A Medicaid Transportation Provider


How To Become A Medicaid Transportation Provider In New York

NEMT Provider? Dealing with Brokers? This is a MUST See!

If you are interested in how to become a Medicaid transportation provider in NY, this is the right post for you. Here, well give you every detail on how to start your NEMT business and make money with it.

Non-emergency medical transportation also known as NEMT is a transportation service created to address the needs of people with temporary or permanent disabilities, seniors, older adults living in rural areas, and other disadvantaged residents. Thanks to NEMT, these people can get to and from their healthcare appointments, ambulatories, hospitals, pharmacy, nursing facilities, and more.

Becoming a transportation provider for Medicaid in New York is a profitable venture.

What are the benefits of doing NEMT?

  • This type of business doesnt require any special life-saving skills – its not an ambulance service, so you dont need medical education to operate. However, if you want to stay competitive, youll need proper certificates.
  • NEMT business is profitable – if you only operate 20 hours a week at a rate of $25 per hour, you will earn $2,000 a month. Rates can be higher depending on the state.
  • Demand for NEMT service will only grow with time – nowadays, seniors live longer, but their mobility can be significantly reduced. So, they do need assistance in getting to their appointments.

Below, here is a comprehensive guide for you on how to become a non-emergency medical transportation provider for Medicaid.

From The County To The State

  • Prior to 2011 Medicaid transportation was administered by county Departments of Social Services.
  • The 201011 State Budget gave the Commissioner of Health the authority to assume the administration of Medicaid transportation from the counties.
  • The 2010 Medicaid Administration Reform and subsequent Medicaid Redesign Team initiatives intended to improve the program by:
  • Relieving the counties with the burden administering Medicaid transportation
  • Improving program quality
  • Achieving greater department accountability
  • Standardizing the application of Medicaid transportation policy
  • As of July 2015, the Department of Health has effectively assumed management of Medicaid transportation from each county Department of Social Services.
  • What Is Non Emergency Medical Transportation

    Non-emergency medical transportation refers to transportation services provided to patients and healthcare consumers who are unable to go to their medical appointments due to a variety of circumstances. READ MORE: BCBS and Lyft Form Partnership to Improve Patient Care Access and Transportation. NEMT is well-known for providing services to Medicaid beneficiaries.

    Recommended Reading: Does Medicaid Cover A Breast Reduction

    A Look At Some Telling Statistics Show A Litany Of Challengesalong With Business Opportunities For Solutions:

    Auto And Liability Insurance Elements

    rhiandesign: How To Become A Medicaid Transportation Provider In Indiana

    Because driving patients has inherent riskstraffic accidents or health-related events while en route to medical facilitiesadequate insurance is another critical aspect of starting a NEMT business. While there are no national guidelines for insurance policy elements and dollar amounts, youll want to work with your provider to make sure youre adequately covered.

    In most cases, coverage is based on a two-part formula: coverage for the individual driver, and coverage for the company in general. Make sure you understand the risks and liabilities so that being underinsured doesnt bankrupt your company.

    Don’t Miss: Negative Effects Of Medicaid Expansion

    What Provisions Does Dhs Have In Place To Ensure Quality Services


    Driver requirements related to background checks, drug testing, and training

    Transparency and accountability
    • Strong language on penalties and liquidated damages for compliance
    • A full-time NEMT contract monitor to provide onsite review of the NEMT managers day-to-day operations and to monitor trends and complaints
    Service access and timeliness
    • Member resources, such as online scheduling, online complaint submission, and a dedicated member ombuds
    • A call center requirement of a 99.7 complaint-free percentage
    • Electronic tracking of rides to better track unsuccessful trips and the timeliness of services
    • A transportation provider ombuds to assist transportation providers with contracting questions and claims processing
    • Network requirements for specialized medical vehicles to ensure access
    • A third-party NEMT member advocate to help members navigate the NEMT process and help resolve any issues or complaints

    Pps Survey: Weve Heard Your Concerns

    Top 3 Concerns from the PPS:

    • Transportation that shows up late to pick up or drop off patients
    • Unable to schedule pickups for support groups, care management, pharmacy, etc.
    • The need to schedule transport 3 days in advance of appointment

    Top Questions from the PPS:

    • What process improvements will be implemented?
    • Will there be changes in funding for transportation services?
    • Can transport services be offered for same day appointments?
    • Will PPS be able to work directly with these companies to ensure services are accessible and target the areas of greatest need?
    • How does the FFS Medicaid transportation fit into the DSRIP way of thinking ?

    Also Check: How To Find Your Medicaid Number

    Starting A Nemt Business: What You Need To Know

    Medicaid programs cover close to a quarter of all Americans. But estimates also show that 3.6 million Americans dont obtain medical care every year because of issues with transportation to their appointments. With chronic conditions on the rise worldwide and Americas senior citizen population set to nearly double by 2060, the need for non-emergency medical transportation businesses is growing more important than ever.

    Even though NEMT businesses are lucrative business ventures, it can be hard to figure out how to start one because the process differs from state to state. It takes time for state health departments to provide you with all the information you need, and competing NEMT businesses may be unwilling to share any details with you. If youre thinking of starting a NEMT business, you might need some help figuring out what to do.

    Here are a few chapters that outline everything you need to know about starting an NEMT business:

    A NEMT business provides ground transportation or shuttle service to individuals who need help getting to their medical appointments. Frequent users of NEMT services include dialysis patients and nursing home residents.

    NEMT businesses operate as independent driver-providers under different service models depending on the state.

    Business Plan And Tips For Starting A Coffee Shop

    Medicaid Certification Help – Become a Medicaid Waiver Provider

    Opening a coffee shop is an attractive investment. It is proven that the coffee shop business is increasingly mushrooming today. Coffee shop business or coffee shop is a big and promising opportunity. However, it all depends on how you manage and develop it.

    To start a coffee shop or coffee shop business, the first thing you have to do is create a business plan. A written business plan is formally written containing the objectives, vision, means of business operations, as well as methods and time frames to achieve the goals.

    So how do you prepare a business plan? To make it easier for you, here we look at an example of a simple business plan summary in a coffee shop business:

    Also Check: Dentist Who Accept Medicaid For Braces

    How Much Money Do Nemt Providers Make

    NEMT businesses operate with funding from Medicaid the annual Medicaid expenditure for transportation services is around $3 billion. Since the pricing for NEMT Medicaid reimbursements differs from state to state, the amount of money NEMT providers can make varies.

    In some states, like New York, NEMT providers are paid on a per-trip and a per-mile basis.

    For example, an NEMT taxi business based in New York City can be paid $21.25$67.50 per trip, depending on the classification of the patient they pick up, and $2.25 per mile on top of that.

    Lets assume that this business has only one vehicle, and the average per trip rate is $44.38. If the vehicle makes 10 trips a day with an average mileage of five miles a trip, the total trip revenue is $443.80. On top of that, the total mileage revenue for those same trips totals $112.50. That comes to $556.30 in total daily revenue .

    In other states, like Illinois, NEMT providers are paid only on a per-mile basis.

    An NEMT business operating taxis in Illinois is paid $2.66 per mile across all counties. Assuming that this business has only one vehicle that makes 10 trips a day, with an average mileage of five miles a trip, then this business would make $133 daily or $3,990 per month.

    Which Mode Of Transportation Is Necessary

    Assessing the most cost effective and medically appropriate mode of transportation.

    Medical Justification “2015” Form:
    • Requires a medical professional to provide the mobilityrelated reason why the enrollee requires a specific mode of transportation
    • Reasons for decreased mobility could be that the enrollee is wheelchairbound, underwent recent surgery to a limb, is blind, or has an unstable gate.
  • Must be signed by a medical professional and sent to the transportation manager
  • Reviewed, approved and filed by the transportation manager
  • Audited by the Department and transportation manager
  • Form 2015

    Maintain Original in Medical Record


    Patient Name: _______________________________ Patient Date of Birth __ /__ /____ Patient Medicaid Number: ___________________
    Patient Address: ___________________________________________________ Patient Telephone: _______________________________
  • Can the patient use mass transit? Yes No If you checked NO, please proceed to #2.
  • In the left column below, please check the medically necessary mode of transportation you deem appropriate for this patient:
  • If you selected letter above, please use the space below to justify the corresponding mode of transportation by providing the following required information:
  • Enter all relevant medical, mental health or physical conditions and/or limitations that impacts the required mode of transportation for this patient.
  • Also Check: Income Limit For Medicaid Arkansas

    I’m Interested In Providing Transportationhow Do I Get Involved

    Veyo is currently recruiting and contracting with transportation providers throughout the state. Veyo’s network depends on quality, third-party transportation providers as well as fleets of independent driver-providers.

    Veyo’s recruiting process consists of application, credentialing, and contracting phases. If youre a qualified commercial transportation provider and want to partner with Veyo, begin your application by completing the provider survey. Once you’ve completed the form, Veyo’s Provider Operations Team will reach out with next steps.

    You can reach Veyo’s Provider Operations Team at 608-673-3870 or via .

    How Do Enrollees Get Transportation

    How to Become a Medicaid Vendor for Transportation
    • The medical provider or the enrollee contacts the appropriate transportation manager to request transportation:
    • The Department of Health´s policy requires 3 days´ notice for nonurgent trips. Every effort is made to assign trips made with less than 3 days´ notice, as available transportation options decrease as vendors shore up their daily trip rosters.
    • Urgent trips and hospital discharges are not subject to the 3day window, and are considered priority.
  • The transportation manager reviews the enrollee´s information to:
  • Ensure that the enrollee has appropriate Medicaid coverage
  • Assess the appropriateness of the request
  • Assess the medically necessary mode of transportation
  • Verify enrollee´s address and suggested pick up time
  • Verify destination address, location within the facility, as well as time of appointment
  • Also Check: Children’s Medical Services Medicaid Florida

    Recruiting Transportation Providers With Diverse Backgrounds

    Of great importance to our mission of making connections to care, is that our transportation providers represent a broad and diverse pool of businesses including disadvantaged, small, minority, and women-owned firms. We will partner with transportation providers who are eligible but have not yet obtained M/WBE certification status to begin the certification process.

    Become A Transportation Provider

    How to Become a Transportation Provider

    The Commission contracts directly with the Community Transportation Coordinator in each county/service area for the coordination of transportation services. If you are interested in becoming an operator, please contact the CTC for that county. To find out who the CTC is for the county you are interested in, refer to our Community Transportation Coordinator. The CTC will provide you with the contracting requirements for becoming a local provider.

    How to Become a Medicaid Non-Emergency Transportation Provider

    The Agency for Health Care Administration is responsible for the provision of all Medicaid services for State of Florida. If you are interested in providing Medicaid non-emergency medical transportation , please visit the Agency for Health Care Administration’s website at: Agency for Health Care Administration.There are currently three transportation brokers responsible Medicaid NEMT for the state . To learn more about becoming a provider for their network, visit each of the following websites:

    Read Also: Does Medicaid Cover Deep Teeth Cleaning

    Get Important News & Updates

    Sign up for email and/or text notices of Medicaid and other FSSA news, reminders, and other important information. When registering your email, check the category on the drop-down list to receive notices of Medicaid updates check other areas of interest on the drop-down list to receive notices for other types of FSSA updates.

    How Much Does It Cost To Start An Nemt Business

    How do I become a Medicaid Provider?

    The costs of starting an NEMT business vary across states. You can expect to incur the following expenses when youre starting your NEMT business:

  • Business registration expenses
  • Medicaid provider enrollment application fee
  • An Illinois Medical Carrier Vehicle License is $500 for a one-year term.
  • If youre looking to become an NEMT provider in New York and you already have a vehicle to get started with your service, we estimate that it would cost around $2,500 to set up your NEMT business and get it up and running.

    These numbers are all estimates. We recommend reaching out to your states Medicaid agency to get a more accurate picture of your states NEMT business establishment costs. We also recommend speaking to a professional insurance agent to understand the insurance requirements in your state and doing research into small business capital lending resources if needed.

    Also Check: Can You Get Medicaid In Texas

    Public Transportation Automated Reimbursement

    • NYC
    • Medical providers prepurchase Metrocards from the Metropolitan Transportation Authority and distribute them to eligible Medicaid enrollees at the time of appointment.
    • The medical provider submits realtime for reimbursement of the MetroCard.
    • PTAR reimburses the medical provider $5.50/claim.
  • Processes Metrocard reimbursement to enrollees attending an Opioid Treatment Program
  • Upstate
  • In the process of expanding PTAR statewide.
  • With the diversity of county pricing structure as well as many other challenges PTAR will be used by the upstate transportation manager/s
  • When Requesting A Ride Make Sure To Have The Following Information:

    • Medicaid ID or Social Security number for the person with the appointment
    • Name of the medical professional you or your child will be seeing
    • Address, and phone number of your appointment location
    • Address and phone number of your pickup location
    • Reason for the visit
    • Date and time of appointment
    • If you or your children have any unique needs including wheelchair, lift, or a walker, so we can send the right type of vehicle
    • Affirmation that other means of transportation are unavailable

    Read Also: Does Uc Health Accept Medicaid

    Getting On The Transportation Provider Network List

    In order to subcontract with a driver management company, you must have an established business. This usually entails getting a business license in your locality. You must also register your business with your state corporation office and obtain a tax ID number.

    Once you have taken the basic steps to start your business, you then need to make sure that you and your employees have the necessary driving and financial credentials. When applying to work with the management company, you will be provided with a list of these requirements. Once you have met them all, your company can start transporting clients and receiving pay from the management company.

    How To Become A Medicaid Transportation Provider In Georgia

    How To Become A Medicaid Transportation Provider

    Go to the Georgia Web Portal homepage at and click on the Provider Enrollment/Enrollment Wizard link to begin the process of enrolling providers. Move your cursor to the lower left-hand side of the screen and click on the Provider Enrollment Application link. Click on the continue applicationbutton and fill in the ATN and either the Business or Last Name information.

    What is the process for becoming a NEMT provider with Georgia Medicaid? Transportation providers that wish to provide NEMT services to our members must first contact LogistiCare and/or Southeastrans for approval. More information about the NEMT program can be obtained by visiting our website, contacting us by phone, or sending an email to the address provided in this fact sheet.

    Recommended Reading: How To Qualify For Medicaid In Nevada

    Become An Approved Transportation Provider

    When you have checked off the above mentioned points, your following concern will be how to get a transportation contract with Medicaid. To get the contract, youll have to send an application to the Medicaid Transportation Management Service .

    All NEMT providers must get an approval from the NY State Department of Health through the MAS. The whole procedure is digitized and quite straightforward. You can see the instructions here.

    As soon as you are registered in MAS, the staff will work with you so that you get trained on the system. After that, trips will be assigned for you, and youll be able to start your NEMT career.

    Has Anything Changed For Members

    Veyo is providing a number of service enhancements for members.

    • A dedicated NEMT management unit is available to support rides related to critical appointments .
    • If a member is on the phone scheduling a ride and their request is denied, during that same call, they can ask to be transferred to an independent reviewer regarding their case for reconsideration.
    • There are additional call center standards aimed at improving member experience, including faster call response during peak hours.
    • Members can access a mobile-friendly portal for managing and scheduling rides to one of their last five destinations. This portal also allows members to request pickup for their ride home after an appointment, view the real-time location of their ride, and, if available, view driver photos and vehicle information.
    • Members can file complaints online.

    For more information about service enhancements, changes to existing policies, and other helpful information, view ForwardHealth Update 2021-35 , New Non-Emergency Medical Transportation Manager for Wisconsin Medicaid and BadgerCare Plus Members.

    You May Like: Dentist In Great Falls Mt That Take Medicaid


    More like this

    How Do I Sign Up For Pregnancy Medicaid

    Can Uninsured...

    Can Medicaid Take My Settlement Money

    What Are...

    Dentist Who Accept Medicaid For Braces

    Why Medicaid...