United Health Care Managed Medicaid


Is My Virtual Visit Covered By Insurance

United Healthcare drops Alabama hospitals from Medicaid coverage plans

Cleveland Clinic provides virtual visits for your convenience and health. Virtual visits are not covered by all insurance plans. In order to fully understand your benefits and potential cost, contact your insurance company and ask if virtual visits are included in your plan and if not, what it may cost you.

Unitedhealthcare Dual Complete Plans

Plans are insured through UnitedHealthcare Insurance Company or one of its affiliated companies, a Medicare Advantage organization with a Medicare contract and a contract with the State Medicaid Program. Enrollment in the plan depends on the plans contract renewal with Medicare. This plan is available to anyone who has both Medical Assistance from the State and Medicare. This information is not a complete description of benefits. Call TTY 711 for more information. Limitations, co-payments, and restrictions may apply. Benefits, premiums and/or co-payments/co-insurance may change on January 1 of each year.

Where Do I Get Started

We know that it can be stressful to navigate the insurance coverage process, but we strive to make it as smooth as possible.

We accept a variety of plans from insurance companies at all of our locations. To verify if your insurance plan is accepted for services across our health system, please review our list of accepted insurance companies below.

If your insurance company is accepted by Cleveland Clinic: Please contact your insurance company to confirm what care is covered by your plan as well as information on copayments, deductibles and coinsurance amounts. See what your out-of-pocket expenses will be using our cost estimator.

If your insurance company is not accepted by Cleveland Clinic: This means your insurance plan is considered out-of-network which can lead to greater out-of-pocket expenses for your care. Please contact your insurance company for more information about what your financial responsibility may be if you choose to receive care at Cleveland Clinic. Find more information about Cleveland Clinics out-of-network insurance process.

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Ohio Medicaid Handbook Insert

  • PDF 16.67KB – Last Updated: 11/12/2020

Use the documents below to learn more about each important health topic.

UnitedHealthcare OMWTM is an interactive website that helps you get ready for real life. It’s easy and fun, and has important information all on one secure site.

Money: Set up a budget and learn about taxes.Housing: Understand and compare housing options.Work: Create a resume and learn interview tips.

And more!

Fraud, Waste and Abuse

Healthcare fraud, waste and abuse affects everyone. Combating it begins with awareness.

Fraud is committed when a dishonest provider or consumer intentionally submits, or causes someone else to submit, false or misleading information for use in determining the amount of health care benefits.

Waste is the over-utilization of services not caused by criminally negligent actions and the misuse of resources.

Abuse is provider practices that are inconsistent with professional standards of care: medical necessity, or sound fiscal, business, or medical practices and provider or beneficiary practices that result in unnecessary costs to the healthcare program.

What is provider fraud, waste and abuse?

  • Billing for services not rendered
  • Upcoding
  • Soliciting, offering or receiving kickbacks
  • Improper or sloppy billing practices
  • Failure to maintain adequate records
  • Routine waiver of coinsurance and deductible

What is member fraud, waste and abuse?

  • Anonymous fraud, waste and abuse hotline:

Clinical Health Guidelines

Perinatal Care

Which Insurance Plans Are Accepted At Cleveland Clinic

MCO Identification Cards

Below is the list of plans that are accepted at Cleveland Clinic main campus, our family health centers and community hospitals in Northeast Ohio.

The list below is for reference purposes only and is subject to change. Not all plans within the companies listed are considered participating. Always check with your health plan to confirm that Cleveland Clinic is included.

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Unitedhealthcare Community Plan Inc

Compare affordable UnitedHealthcare Community Plan Inc. health insurance plans and save money. Its easy to get a free insurance quote now.

The UnitedHealthcare Community Plan is managed by UnitedHealthcare Insurance Company, which has a membership of 40 million people. The plan provides low-cost medical coverage to Medicaid and Medicare Advantage recipients and is one of the largest providers of Medicaid coverage to states in the U.S. The Medicare Advantage plans combine the benefits of Original Medicare with additional features while allowing recipients to use their Medicaid benefits.

UnitedHealthcare Community Plan options are available in Arizona, Delaware, Florida, Hawaii, Iowa, Kansas, Louisiana, Maryland, Massachusetts, Michigan, Mississippi, Nebraska, Nevada, New Jersey, New Mexico, New York, Ohio, Pennsylvania, Rhode Island, Tennessee, Texas, Washington, and Wisconsin. Network size differs from state to state. For example, in New York the plan serves 43 counties through 235 hospitals and over 65,000 doctors.

UnitedHealthcare Community Plan partners with local communities to improve health awareness for women and children. The company helps educate the elderly on health programs they can access and participates in the Farm to Fork Program in Mississippi to help encourage healthy eating habits. UnitedHealthcare Community Plan also helps local communities obtain grants.

Wellhop For Mom & Baby

Connect with other expectant moms. Get support and information during your pregnancy and after you deliver. This program is part of your health plan and there is no extra cost to you.

Heres how it works:

  • Join video conversations every other week with women who have similar due dates and a group leader.
  • Chat and share experiences with moms from your group on the Wellhop app or website.
  • Visit the Wellhop library. Youll find articles, videos and more.
  • PDF 4.58MB – Last Updated: 04/20/2021

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What Does A Managed Long

A Long Term Care Plan provides services to people with a disability or long-lasting health problem. Your plan will make sure you get the long term care services you need. Long term care includes help with day-to-day and personal activities, home health aides, adult day health, and other services. You will continue to use your Medicaid card for any services no covered by your Managed Long-Term Care Plan.

Member Forms And Resources

MO HealthNet Providers Managed Care

Notice of Privacy Practices

We have a Notice of Privacy Practices that tells you how health information about you may be used and shared. We are required by law to let you know that the Notice is available, and how you can get a copy of it.

You can download a copy of our Notice of Privacy Practices below.

Visit the Agency for Health Care Administrations website where you can view our health plans performance measure results and compare with those of other health plans.

Also Check: How Does A Person Get On Medicaid

What Is Not Covered By Medicaid

Although it seems that Medicaid covers practically everything someone needs, it doesnt necessarily provide full coverage. Medicaid does not cover private nursing, for example, nor does it cover services provided by a household member. Also, things like bandages, adult diapers, and other disposables arent covered.

Mental Health And Substance Abuse Services

Get help with personal problems that may affect your mental or physical health. These may include stress, depression, anxiety or drugs and alcohol abuse. Our services also include:

  • Therapy
  • Counseling
  • Medications

For some of these services prior approval is required. Please contact Member Services to learn more.

With our plan there are no copayments for covered services.

Members get:

  • Care from highly skilled and compassionate doctors.
  • Treatments at respected hospitals and clinics.
  • Home medical equipment and supplies to help them be their best.

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How Does One Know That The Enrollment Is Complete And They Can Start Using The Plan

  • New York Medicaid Choice will send a notice.
  • The selected managed care plan will send the new enrollee a Member ID card directly to them along with a welcome letter and a plan handbook explaining the benefits.
  • New York Medicaid Choice – 1-800-505-5678
  • Contact the individual plan’s member services dept.

Current News Bulletins And Alerts

UnitedHealthcare Community Plan

Fall 2020: Electronic Visit Verification – Phase 3

In the Fall of 2020, the Ohio Department of Medicaid will start implementation of Phase 3 of the Electronic Visit Verification system.

Find COVID-19 vaccine availability for your state or territory

Use this list of local health departments to learn about availability in your area. Availability may vary by location and time. We encourage you to check back often as information becomes more available.

Benefit enhancements for Ohio dual special needs plan

Transportation to Food Resources for UHC Community Plan of Ohio Members

Ohio Department of Medicaid Telehealth Unified Policy

In order to ensure that all Ohio Medicaid members have needed access to care, the Ohio Department of Medicaid and Medicaid Managed Care Plans are increasing the scope and scale of reimbursement for telehealth services for Medicaid recipients during the duration of the COVID-19 emergency.

Fall 2020: Electronic Visit Verification – Phase 3

In the Fall of 2020, the Ohio Department of Medicaid will start implementation of Phase 3 of the Electronic Visit Verification system.

Find COVID-19 vaccine availability for your state or territory

Use this list of local health departments to learn about availability in your area. Availability may vary by location and time. We encourage you to check back often as information becomes more available.

Benefit enhancements for Ohio dual special needs plan

Ohio Department of Medicaid Telehealth Unified Policy

Also Check: Healthfirst Medicaid Customer Service Phone Number

View Important Disclosures Below

UnitedHealthcare Insurance Company pays royalty fees to AARP for the use of its intellectual property. These fees are used for the general purposes of AARP. AARP and its affiliates are not insurers. AARP does not employ or endorse agents, brokers or producers.

AARP encourages you to consider your needs when selecting products and does not make product recommendations for individuals.

Please note that each insurer has sole financial responsibility for its products.

Choosing A Health Plan

When choosing a health plan beneficiaries must know that this is a way to get Medicaid Services. When you are in a health plan you will have your own doctor or clinic.

Choose a Plan that is Best for YouThere are three health plans in MississippiCAN. Below are tips for members when choosing a plan:

  • Medicaid beneficiaries should choose a health plan that is best for them and meets their medical needs.
  • Compare the benefits that each health plan offers.
  • Check to see if your doctor and/or hospital accept the health plan.
  • You can only see your regular primary care physician or specialist if they accept your plan.

Read Also: Which Medicaid Health Plan Is The Best In Illinois

Unitedhealthcare Senior Care Options Plan

UnitedHealthcare SCO is a Coordinated Care plan with a Medicare contract and a contract with the Commonwealth of Massachusetts Medicaid program. Enrollment in the plan depends on the plans contract renewal with Medicare. This plan is a voluntary program that is available to anyone 65 and older who qualifies for MassHealth Standard and Original Medicare. If you have MassHealth Standard, but you do not qualify for Original Medicare, you may still be eligible to enroll in our MassHealth Senior Care Option plan and receive all of your MassHealth benefits through our SCO program.

Mental Health/substance Use Disorder

United reverses decision to drop Alabama hospitals from Mississippi Medicaid coverage plans

Addiction can happen to anyone, any family, at any time according to the New York State Office of Alcoholism and Substance Abuse Services .

UnitedHealthcare is here to assist you in all your healthcare needs. We have trained professionals who are experienced in understanding Substance Use Disorder and able to help you get treatment or give you information that will help you make decisions about your healthcare. You or your provider can call Optum Behavioral Health anytime for help at

Covered services include:

  • All inpatient mental health and substance use disorder services .
  • Most outpatient mental health services .
  • Medicaid recipients who receive SSI or who are certified blind or disabled get mental health and substance use disorder services from any Medicaid provider by using their Medicaid Benefit Card.
  • Detoxification services are covered by UnitedHealthcare Community Plan as a benefit.

Recommended Reading: What Is The Number To Medicaid Transportation

What Is Managed Care

Managed Care is a comprehensive health care program which integrates the services of doctors, hospitals, and health care specialists into a health plan network whose goal is to manage the health care of its enrollees. Under managed care, Medicaid beneficiaries are entitled to the same benefits as fee-for-service Medicaid, but receive them through their managed care plan.


  • Medicaid recipients without a spenddown
  • SSI recipients

In July, 1997, the federal government granted New York State a “waiver” permitting the State to require all Medicaid beneficiaries join a Medicaid Managed Care Plan. There are many Medicaid consumers who voluntarily enroll in the County’s Managed Care Program. The County has completed the required review process with New York State and the Federal Government, which allows for mandated enrollment of medicaid recipients into its’ managed care program. Mandatory enrollment in the County started in 2001.

Will Medicaid benefits change? No, But the client will need to use their Medicaid card for any services that are not included in the plan’s benefit package.

American Disabilities Act Notice

In accordance with the requirements of the federal Americans with Disabilities Act of 1990 and Section 504 of the Rehabilitation Act of 1973 , UnitedHealthcare Insurance Company provides full and equal access to covered services and does not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.

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Healthy First Steps Rewards

Build a healthy future for you and your baby and earn great rewards with Healthy First Steps. Our program will help you take the right steps to keep you and your baby healthy. Plus you can earn $20 just for signing up.

We will help you:

  • Choose a pregnancy provider and a pediatrician .
  • Schedule visits and exams and arrange rides to your visits.
  • Earn rewards for going to visits throughout your pregnancy and babys first 15 months of life.
  • Get supplies, including breast pumps for nursing moms.
  • Connect with community resources such as Women, Infants and Children services.

How Do I Enroll


To enroll in a UnitedHealthcare medical plan, you need to complete the PEBB Continuation Coverage Election/Change form.

If you enroll in a UnitedHealthcare Medicare Advantage Prescription Drug plan, and you are already enrolled in a standalone Medicare Part D plan, your current Part D plan will be terminated. The termination happens because you can only have one Part D plan at a time, and the UnitedHealthcare MAPD plans include Part D coverage.

Also Check: How Do I Find My Medicaid Number Online

Where Can Enrollment Forms Be Obtained

  • At a New York Medicaid Choice education and enrollment session at the DSS center in Uniondale or call New York Medicaid Choice to request an enrollment packet
  • A health plan marketing representative can supply the enrollment form. A consumer can request this form directly from the marketing representative or they can call the health plan of choice.

What Is Medicaid And What Does It Cover

Medicaid is a way to get health care at a lower cost or sometimes at no cost to you. Medicaid typically covers children, pregnant women, elderly adults and people with disabilities and eligible low-income adults.

Medicaid health plans cover things like:

  • Hospital stays
  • Shots for children
  • Tests and x-rays

Medicaid is managed by each state, so the eligibility requirements can change from state to state. Your state may even have its own name for its Medicaid program. You can learn more by viewing frequently asked questions about Medicaid.

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Unlimited Primary Care Provider Visits

There may be times when a member’s health requires repeated doctor visits. Our plan does not limit the number the number of visits to a primary care provider . This way the members get the care they need. And the doctor can see how their health is progressing.

You’ll get the care, eyeglasses and treatment that help you see better. Coverage includes:

  • One eye exam every 24 months for members 21 and over.
  • One eye exam every 12 months for children under 21 and pregnant women.
  • One pair of frames and lenses ever 24 months.

This benefit is offered by MARCH Vision Care.

Still Not Sure Which Plan Is Right For You

Another Mississippi Medicaid provider drops USA Health facilities from its coverage plans

If you’re still not sure what kind of plan to look for, you can learn more about Medicaid, D-SNP or CHIP.

Health matters to everyone, in every community. Regardless of income, zip code, or medical history, people want quality health care and they should be able to access it. At UnitedHealthcare Community & State, we serve millions of Americans, many of whom contend with complex medical conditions, on top of a daily struggle to make ends meet.

Our mission is to help people live healthier lives and make the health system work better for everyone. Learn more

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Unitedhealthcare Connected Benefit Disclaimer

This is not a complete list. The benefit information is a brief summary, not a complete description of benefits. For more information contact the plan or read the Member Handbook. Limitations, copays and restrictions may apply. For more information, call UnitedHealthcare Connected® Member Services or read the UnitedHealthcare Connected® Member Handbook. Benefits, List of Covered Drugs, pharmacy and provider networks and/or copayments may change from time to time throughout the year and on January 1 of each year.

You can get this document for free in other formats, such as large print, braille, or audio. Call , TTY 711, 8 a.m. – 8 p.m., local time, Monday – Friday . The call is free.

You can call Member Services and ask us to make a note in our system that you would like materials in Spanish, large print, braille, or audio now and in the future.

Language Line is available for all in-network providers.

Puede obtener este documento de forma gratuita en otros formatos, como letra de imprenta grande, braille o audio. Llame al , TTY 711, de 08:00 a. m. a 08:00 p. m., hora local, de lunes a viernes correo de voz disponible las 24 horas del día,/los 7 días de la semana). La llamada es gratuita.

Puede llamar a Servicios para Miembros y pedirnos que registremos en nuestro sistema que le gustaría recibir documentos en español, en letra de imprenta grande, braille o audio, ahora y en el futuro.

Los servicios Language Line están disponibles para todos los proveedores dentro de la red.


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