See What Unitedhealthcare Has To Offer
Its your health. Its your choice.
Everyone deserves affordable health care, including you.
Working adults, people with disabilities, pregnant women, and children who qualify for Medicaid should check out UnitedHealthcare Community Plan of Louisiana.
We have the Medicaid benefits and extras that can make a real difference in your life. All at no cost to you.
- Find a doctor you trust in our network
- Unlimited doctor visits
- Transportation to and from doctor appointments
- 24/7 NurseLine to answer your health questions
- Members age 21 and older can get behavioral health crisis care 24/7 by calling 1-866-232-1626, TTY 711.
Sometimes, you might need a little extra help. Get extras not covered by Medicaid.
- Earn rewards for keeping you and your baby healthy
- Earn gift cards for getting preventive services
- Support and treatment to encourage a healthy lifestyle
- Members age 21 and older can get pain management treatment and exercises
We also offer resources to help you make the most of your plan. Including:
- Member advocates
- Mobile crisis response system available for ages 21 and older by calling 1-866-232-1626, TTY 711
Visit healthy-dot-L-A-DOT-GOV for more information.
Helping you live a healthier life.
We are here for you, Louisiana
Remember to choose UnitedHealthcare Community Plan.
And get the Plan that gets you more.
To learn more about UnitedHealthcare Community Plan, visit UHCCP-dot-com-forward slash Louisiana
Unitedhealthcare Dual Complete Plans
Plans are insured through UnitedHealthcare Insurance Company or one of its affiliated companies, a Medicare Advantage organization with a Medicare contract and a contract with the State Medicaid Program. Enrollment in the plan depends on the plans contract renewal with Medicare. This plan is available to anyone who has both Medical Assistance from the State and Medicare. This information is not a complete description of benefits. Call TTY 711, or use your preferred relay service for more information. Limitations, co-payments, and restrictions may apply. Benefits, premiums and/or co-payments/co-insurance may change on January 1 of each year.
What If I Have Questions About My Healthy Louisiana Plan
If you have questions about your Healthy Louisiana plan, contact your plans customer service department.
- Aetna Better Health 1-855-242-0802 TTY: 711 Available 24 hours a day, 7 days a week
- AmeriHealth Caritas 1-888-756-0004 Available 24 hours a day, 7 days a week.
- Healthy Blue 1-844-521-6941 Available Monday Friday, 7:00 a.m. – 7:00 p.m.
- Louisiana Healthcare Connections 1-866-595-8133 Available Monday Friday, 7:00 a.m. – 7:00 p.m.
- UnitedHealthcare Community 1-866-675-1607 Available Monday Friday, 7:00 a.m. 7:00 p.m
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Wellhop For Mom & Baby
Connect with other expectant moms. Get support and information during your pregnancy and after you deliver. This program is part of your health plan and there is no extra cost to you.Heres how it works:
- Join video conversations every other week with women who have similar due dates and a group leader.
- Chat and share experiences with moms from your group on the Wellhop app or website.
- Visit the Wellhop library. Youll find articles, videos and more.
How Does The Medically Needy Spend
Medically Needy provides Medicaid eligibility to qualified individuals and families who may have too much income to qualify for regular Medicaid programs. Individuals and families who meet all Medicaid program requirements, except that their income is above those program limits, can spend-down or reduce their income to Medicaid eligibility levels using incurred medical expenses.
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Using A Unitedhealthcare Dental Provider
Depending on the type of UHC plan in which you enroll, your choice of dental providers may be restricted to only those providers within the UnitedHealthcare network, or you may also be able to visit dental providers outside of the plans network while still receiving at least partial coverage for your care.
A PPO plan may allow members to seek dental care outside of the UHC network and may still receive some coverage for the visit. You typically pay lower out-of-pocket costs when you visit an in-network dentist, however.
HMO plans restrict members to seeing dental providers within the UHC network. Any dental care received outside of the plan network will not be covered in most cases. Your care may be coordinated by a general dentist who will issue referrals to see specialists.
There’s A Big Medicaid Change Happening This Special Enrollment Period
This enrollment period, Healthy Louisiana announced they will be automatically reassigning Medicaid members to different health plans.
Members: If you dont select a plan, you could end up in a different health plan than the one you have now. To keep or switch to Louisiana Healthcare Connections, visit MyPlan.Healthy.LA.gov/my-account. All you need to login is your first and last name, birthdate, and last 4 of your social security number. Learn more.
New Members: You will be getting a couple things in the mail soon. Such as a welcome letter and a welcome packet that includes your Member ID card. Learn more.
Providers: Your members may be switched to a new health plan and may no longer be in your network. Learn more.
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See Why Louisianans Choose Unitedhealthcare
UnitedHealthcare Community Plan will help you get the care that you need.
- Large variety of network doctors/providers
- No-cost virtual/telehealth visits
- Low- or no-cost prescription drugs
Emergency and disaster response
UnitedHealthcare and the State of Louisiana want to make sure all residents are informed during emergencies, such as severe weather or flooding. Please visit GetAGamePlan.org for emergency preparedness information.
Lost your medical ID cards? Please call 866-633-2446, 8 a.m. 8 p.m. local time, Monday through Friday.
Stay informed about coronavirus in Louisiana.
How Do I Report An Address Change
Call Medicaid Customer Service toll free at 1-888-342-6207 or go online by visiting the Medicaid Self-Service Portal to update your address.
If you do not have an online account, you can create an account at any time. Creating an online account allows you to check the status of your application, report any household changes, report an address change, request a replacement Medicaid ID card, and renew your Medicaid benefits.
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Will Medicaid Provide Payment For A Family Member Who Needs Nursing Home Care
Louisiana’s Medicaid Program provides payment for special long term care support services, as well as full Medicaid health coverage, to eligible people who, because of their medical condition, require assistance with activities of daily living . Long-term care supports may be provided either in a facility or in an individual’s own home or in the community. Visit Medicaid Long-Term Care.
What Is Healthy Louisiana
Healthy Louisiana is the way most of Louisiana’s Medicaid recipients receive health care services. As soon as you or family members are eligible for Medicaid, you need to choose a Healthy Louisiana Health Plan to manage your or your family members health care. If you do not choose a health plan, Healthy Louisiana will choose one for you or your family. Compare health plans to find the best plan for you. If you have questions, call Healthy Louisiana at 1-855-229-6848 .
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Unitedhealthcare Healthy First Steps
Build a healthy future for you and your baby and earn great rewards with UnitedHealthcare Healthy First Steps. Our program will help you take the right steps to keep you and your baby healthy. Plus, you can earn $20 just for signing up.
We will help you:
- Choose a pregnancy provider and a pediatrician
- Schedule visits and exams and arrange rides to your visits
- Earn rewards for going to visits throughout your pregnancy and babys first 15 months of life
- Get supplies, including breast pumps for nursing moms
- Connect with community resources such as Women, Infants and Children services
Helping People Is At The Heart Of All We Do
All Louisianans deserve affordable health care, including you. We offer many plans to help Louisianans get healthy and stay healthy. We cover adults, people with disabilities, expecting moms and children with our Louisiana Medicaid plans.
Get a plan that gives you more. UnitedHealthcare has a large provider network in Louisiana. That gives you more options to choose the right doctors and specialists to fit your health care needs. We also offer more services and extras, which can make a real difference in your life.
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Use The Links Below To Start Your Search
Doctor.com can help you find a Dentist who accepts United Health Care insurance in Louisiana. A dentist is a person qualified by a doctorate in dental surgery or dental medicine , licensed by the state to practice dentistry, and practicing within the scope of that license. There is no difference between the two degrees: dentists who have a DMD or DDS have the same education. Universities have the prerogative to determine what degree is awarded. Both degrees use the same curriculum requirements set by the American Dental Association’s Commission on Dental Accreditation. Generally, three or more years of undergraduate education plus four years of dental school is required to graduate and become a general dentist. State licensing boards accept either degree as equivalent, and both degrees allow licensed individuals to practice the same scope of general dentistry. Additional post-graduate training is required to become a dental specialist.
What If I Am Not A U S Citizen
To be eligible for Medicaid in Louisiana, you must be resident of Louisiana and either U.S. citizen or a non-citizen who is lawfully present in the U.S. Non-citizens can qualify for coverage for emergencies and labor and delivery services if income requirements are met.Medicaid and LaCHIP coverage may be available to children up to age 19 who are lawfully residing and are otherwise eligible.
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Unitedhealthcare Senior Care Options Plan
UnitedHealthcare SCO is a Coordinated Care plan with a Medicare contract and a contract with the Commonwealth of Massachusetts Medicaid program. Enrollment in the plan depends on the plans contract renewal with Medicare. This plan is a voluntary program that is available to anyone 65 and older who qualifies for MassHealth Standard and Original Medicare. If you have MassHealth Standard, but you do not qualify for Original Medicare, you may still be eligible to enroll in our MassHealth Senior Care Option plan and receive all of your MassHealth benefits through our SCO program.
Unitedhealthcare Connected For Mycare Ohio
UnitedHealthcare Connected® for MyCare Ohio is a health plan that contracts with both Medicare and Ohio Medicaid to provide benefits of both programs to enrollees. If you have any problem reading or understanding this or any other UnitedHealthcare Connected® for MyCare Ohio information, please contact our Member Services at from 7 a.m. to 8 p.m. Monday through Friday for help at no cost to you.
Si tiene problemas para leer o comprender esta o cualquier otra documentación de UnitedHealthcare Connected® de MyCare Ohio , comuníquese con nuestro Departamento de Servicio al Cliente para obtener información adicional sin costo para usted al de lunes a viernes de 7 a.m. a 8 p.m. .
This is not a complete list. The benefit information is a brief summary, not a complete description of benefits. For more information contact the plan or read the Member Handbook. Limitations, copays, and restrictions may apply. For more information, call UnitedHealthcare Connected Member Services or read the UnitedHealthcare Connected Member Handbook. Benefits, List of Covered Drugs, pharmacy and provider networks and/or copayments may change from time to time throughout the year and on January 1 of each year.
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How Does Medicaid Work
The Medicaid program does not provide health care services for everyone. Your application will be reviewed for all Medicaid programs. If you are found eligible for Medicaid, you will get:
- A letter in the mail from Medicaid telling you about your coverage
- A Medicaid ID card
- A Healthy Louisiana plan ID card, if you enroll in a plan.
Each time you go to your health care provider or pharmacy, take your Medicaid ID and Healthy LA plan ID cards with you. Show them at all medical visits before you receive any service. The health care provider or pharmacy will tell you if they accept your Medicaid benefits. You should also ask your health care provider or pharmacy if the service or prescription is covered by Medicaid before receiving the service or filling a prescription.
Medicaid does not pay money to you instead, it sends payments directly to your health care provider or pharmacy.
Dental Vision And Hearing Care
We help you keep your smile, sight and hearing at their best. Benefits include:
- Dental. Covered cleanings, checkups and dental work are provided by MCNA Dental or DentaQuest for members under the age of 21. We also offer coverage for adults, including dental exams, cleanings, and x-rays *
- Vision. Routine exams and glasses and contacts are covered for members under the age of 21.
- Hearing. Tests, exams and hearing aids are covered for members to age 21.
* Value added benefit offered by UnitedHealthcare Community Plan.
Get the medical care and equipment you need to live safely at home. Benefits may include:
- Equipment and Supplies. In-home medical and safety equipment are covered for medically necessary equipment.
- Home Health Care. Medical and personal care at home, if necessary.
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Unitedhealthcare Connected General Benefit Disclaimer
This is not a complete list. The benefit information is a brief summary, not a complete description of benefits. For more information contact the plan or read the Member Handbook. Limitations, copays and restrictions may apply. For more information, call UnitedHealthcare Connected® Member Services or read the UnitedHealthcare Connected® Member Handbook. Benefits, List of Covered Drugs, pharmacy and provider networks and/or copayments may change from time to time throughout the year and on January 1 of each year.
You can get this document for free in other formats, such as large print, braille, or audio. Call Member Services, 8 a.m. – 8 p.m., local time, Monday – Friday . The call is free.
You can call Member Services and ask us to make a note in our system that you would like materials in Spanish, large print, braille, or audio now and in the future.
Language Line is available for all in-network providers.
Puede obtener este documento de forma gratuita en otros formatos, como letra de imprenta grande, braille o audio. Llame al Servicios para los miembros, de 08:00 a. m. a 08:00 p. m., hora local, de lunes a viernes correo de voz disponible las 24 horas del día,/los 7 días de la semana). La llamada es gratuita.
Puede llamar a Servicios para Miembros y pedirnos que registremos en nuestro sistema que le gustaría recibir documentos en español, en letra de imprenta grande, braille o audio, ahora y en el futuro.
Did You Get Moved To A Different Health Plan
You can choose to keep your UnitedHealthcare benefits for the 2023 plan year. Make your plan selection between November 8 and December 29. Here’s how:
- Online: Visit myplan.healthy.la.gov and choose UnitedHealthcare Community Plan
- App: Download the Healthy Louisiana app from Apple or
- Phone: Call , TTY 1-855-LaMed4Me , MondayFriday, 8 a.m.5 p.m.
- 24/7 automated system: TTY
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How Do I Apply For Medicaid
You can apply for Medicaid at any time.
Even if you applied by mail, in-person, or over the phone, you can create an online account to check the status of your application, report household and address changes, request a new Medicaid ID card, and renew your Medicaid coverage.
Prior Authorization And Notification Resources
For BH Auth Inquiries: 866.675-1607
Medicaid Provider Enrollment Portal
If you file claims with Louisiana Medicaid, you must enroll in the new Medicaid Provider Enrollment Portal to continue being reimbursed. In fall 2021, Louisiana Medicaid mailed letters to providers about this enrollment requirement.
To simplify the process, UnitedHealthcare Community Plan of Louisiana has partnered with Louisiana Medicaid for a provider enrollment drive that will devote time to each provider type over the next few months. During this time, we will be sharing resources, training, and answers to commonly asked question. Our goal is to have each provider enroll during their designated provider week, if not sooner.
If you have any questions or concerns, you can reach out to Louisiana Medicaid.
Your “one call” resource line. Contact for information regarding:
- Behavioral Health referral
- Getting a member a ride
- Language interpreter services
- Reach a community-based case manager
- Referrals to specialists
If your office relocates or closes for an extended period, please contact us at 1-877-369-1302.
Claims and Appeals
Salt Lake City, UT 84131-0341
Claims Appeals Address
Salt Lake City, UT 84131-0364
Utilization Management Appeals Address
Are your patients prepared for hurricane season?
We want to help make sure your patients are prepared for hurricane season and the resulting hazards such as storm surge, high winds, tornadoes, and flooding.
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How Can I Find A Doctor That Accepts Medicaid
For Healthy Louisiana plan members, contact the member services department with questions about how to access care.
For information on dental benefits please contact your dental plan.
For members enrolled with MCNA Dental call 1-855-702-6262 .
For Legacy Medicaid members, call 1-877-455-9955 to find a specialist in your area.
It is important to remember that not all doctors who are active in the Medicaid program are taking new patients. When you call for an appointment, be sure to ask if the doctor is taking new Medicaid patients.
How Many Dental Providers Accept Unitedhealthcare
UHC advertises that its dental network includes more than 100,000 local and national dental providers. This is hardly surprising, as UnitedHealthcare boasts the largest number of policy holders of any insurance company with around 70 million customers in 2021 and ranks No. 5 on the Fortune 500 list.
Dental providers that accept UnitedHealthcare insurance may include:
- General dentists
- Oral surgeons or oral pathologists
- Prosthodontists
The UHC network of dental providers may also include suppliers of dentures, braces and other dental supplies and equipment.
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